Address change is not possible in Service Call replicated from C4C to SAP FSM

[SAPSupport]

Hi,

We are facing the issue that we cannot change the address of the Service call or Activity in SAP FSM Planning Board. We enabled edit function under screen configurations in admin settings but still it is not possible to change the address.

The Service Call was replicated from C4C system to SAP FSM.

Are we missing something?

Thanks

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[SAPSupport · Accepted solution]

Hello,

It is not possible to change the address directly in the activity screen. Nevertheless you can update the address by doing the below steps:

• Open Planning and Dispatching
• Go to Master data
• Open 'Business Partner' section
• Inside 'Address' card, you can update the address or add a new one

Thanks