
Our team has already integrated Twitter ( also Facebook ) into interaction center in CRM7.0 EHP3.
You can see an example below:
Create a tweet in twitter website:
We have defined a BAdI enhancement spot which you could do your specific analysis on the data extracted from web site.
We have delivered a sample implementation which could calculate the sentiment of the text posted in twitter & facebook like "Positive, Negative, Strong Positive, Neutral", with the help of SAP HANA Text Analysis Engine. Of course you could use your own TA engine within that BAdI enhancement implementation.
Welcome to post any questions you have here if you are interested with this topic.
See the detail here.
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