CRM and CX Blogs by SAP
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Product and Topic Expert
Product and Topic Expert
Almost everyone today uses Google to find the answers to their questions. Now you can find SAP Hybris Cloud for Customer Support Knowledge Base Articles (KBAs) via a Google search as well!

Benefits for our Customers

  • Ability to find solutions faster because of integration of the KBA repository with Google search

  • Customer/Partner can view the entire KBA directly in the web browser by clicking on the URL returned in the search results. This allows customers/partners to share KBAs within their organization without the need to mandatorily logon to Hybris Cloud for Customer tenant to view the content

This fits in closely with SAP’s Next-Generation Support that is about delivering an amazing support experience to our customers where we anticipate customers’ needs, accelerate their path to accurate answers when they need them, and offer expert help at their fingertips.

So, next time you have a question regarding using our Products, why don’t you try searching in Google?