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Registration for Customer is open:

Register now: Getting the Most from Your Support Cloud for Customer & SAP Business ByDesign

Date: Wednesday, March 3, 2021 10:30 AM - 11:30 AM IST

Raghavendra Shivanna from Customer Interaction Center team will be the speaker of the Webcast “Getting the Most from Your Support with SAP Cloud for Customer & SAP Business ByDesign” and myself will be involved with the session.

We are currently working for the Customer Interaction team in SAP as Support Associate. We operate 24 hours a day, 7 days a week, 365 days a year. The Customer Interaction Center is often the first point of contact that a customer has with SAP.


Proudly presenting the SAP Cloud for Customer and SAP Business ByDesign webcast  series! This session will enable customers to explore Built In support functions and how to interact with, and use, the SAP Support Infrastructure.


Register now! Learn about SAP Business ByDesign and C4C Built-In Support, how to interact with SAP Support Experts, and explore the different self-enablement channels and tools and much more! These initiatives are part of our Next Generation support tools and will help you to get a quick resolution for your technical and non-technical queries.


Please find the learning topics for the session:

  • SAP Business ByDesign and SAP Cloud for Customer Built-In Support​

  • SAP ONE Support Launchpad and Built-In Support – Incident Replication​

  • User Management ​

  • Searching for Solutions​

  • Contacting Product Experts​

  • Creation of Perfect incident

  • Customer Interaction Center (CIC)

  • Q&A


By end of the webcast, participants will learn how to navigate through support sites and channels how to make the most of SAP’s support offerings.


If you’re interested in attending the webcast offered in a different language, you can check the On-Demand replays here which are offered in a variety of languages here

We look forward to seeing you there!