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Product and Topic Expert
Product and Topic Expert

Dear Community,

The 2023 Fall Release (November 2023) for SAP Sales and Service Cloud Version 2 is approaching.

We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also keep the conversation alive.

SAP Sales and Service Cloud Version 2, Q3 Fall Release Highlights Webcast

  • When: Thursday, November 2, 2023 @ 4:00 – 5:30 pm CEST/ 10:00am -11:30 am EDT.

  • Who: Presented by Emmanuel Desert and Sales & Service Cloud Version 2 Product Managers

  • What: Get an insightful preview on the planned innovations for the upcoming fall 2023 release of SAP Sales and Service Cloud Version 2. Hear directly from our product management team about what’s new in this release. We’ll talk about highlights in Platform & Integration, Sales, and Service.

Visit the What’s New documentation pages for SAP Sales Cloud Version 2 and SAP Service Cloud Version 2 to check out the current updates.

Highlights for the 2023 Fall Release:

  • Visibility to Account hierarchy replicated from S/4 HANA

  • Relationship Intelligence proposals for Contact and Sales Team in Leads

  • Viewing signals from external systems like Marketing Automation to support enhanced lead processing.

  • Product recommendations in Guided Selling

  • S/4 Sales Quote integration from an opportunity in Guided Selling

  • Cadences that increase the effectiveness of a sales engagement process

  • Business Interaction Insights –Appointment Summary {Beta}

*Please note that development is planned / in progress at the time of the release briefing and thus visuals and timelines might be subject to change.

Thank you and looking forward to continuing the release conversations here in the community!