CRM and CX Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
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Product and Topic Expert
Product and Topic Expert


We are pleased to present a fully packed webinar schedule for March and April, with topics spanning the entire SAP Hybris portfolio. Register now and engage with SAP Hybris experts.

Webinars for Commerce


SAP Hybris Commerce Product Roadmap

Tue Mar. 21, 4-5pm CETby Lisa de Souza

Learn about the SAP Hybris Commerce product roadmap update for Q1/2017, key initiatives and key theme for 2017.

SAP Hybris Migration Strategies and Tools

Tue Mar. 28, 4-5pm CET, by Brad Bushell

Get a better understanding of upgrade and migration considerations, including key questions to ask. You’ll learn reasons to upgrade and benefits it could bring. We’ll help you evaluate options from technical and functional upgrades to complete relaunch to achieve your goals.

Webinars for Cloud for Customer


Performance & Scalability Overview

Fri Feb. 24, 3-4pm CETBy Ganesh Namasivaya

Get an overview of the Cloud for Customer architecture, factors affecting end-to-end response times, and performance diagnostics and reporting capabilities. Plus, learn helpful tips for understanding and improving the Application Performance for Hybris Cloud for Customer.

Please note: To register for this Meet the Expert session, conducted by the SAP Enterprise Support Academy, you’ll need to have an S-User ID. If you don’t have it yet, please contact your super-administrator or cloud-administrator who can grant you authorizations and permissions.

Overview and Execution of Data Workbench and OData Services

Thu Mar. 9, 10-11am CET, by Nidhi Chhabra and Anurag Nat

Don't miss our webinar on Data Workbench and OData services. Data Workbench is the emerging tool that imports and exports data in your system in a simplified manner. Learn how to retrieve your data based on an URL with OData based on the REST architecture.

User Experience and Mobility Update

Thu Mar. 16, 4-5pm CETby Jack Nehmer

Learn about our latest plans for user experience and receive an important announcement regarding MS Silverlight and Native Mobile Apps.

Webinars for Marketing


What’s New in Hybris Marketing Cloud’s Q1 2017 Release?

Tue Mar. 14., 4-5pm CET, by Audrey McNicholes

Please join Audrey McNichols from the SAP Hybris Marketing Solution Management team to learn what’s new in the latest SAP Hybris Marketing Cloud release.