SAP Hybris Cloud for Customer server-side integration for Microsoft Outlook

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With our February 2017 release, we are excited to launch our new server-side integration between SAP Hybris Cloud for Customer and Microsoft Outlook (Microsoft Exchange).

 



 

Key Features:

Our users can now be productive in any e-mail client including mobile and tablet.

You can synchronize the following information from SAP Hybris Cloud for Customer:

• Contacts, Accounts, and Individual Customers


• Tasks


• Appointments and Visits


• E-mails

You can work with SAP Hybris Cloud for Customer without leaving your inbox by doing the following:

• Creating items in your SAP solution from your inbox


• Viewing data from your SAP solution in the context of an e-mail, appointment, or visit


• Searching for items in your SAP solution

Quick comparison:

Supported Groupware systems	Client-side Integration	Server-side Integration
	Microsoft Outlook 2010, 2013, 2016 Lotus Notes 8.5.3	Exchange 2010+ for sync, Office 365 Outlook add-in supports Outlook rich clients (Windows and Mac) Outlook Web App, OWA for Devices or Mobile browsers (requires Exchange 2013+)
Supported objects and scenarios	Accounts Contacts Tasks Activities Visits (Outlook only) Attach emails to SAP objects (assign in add-in)	Accounts Contacts Individual Customers Tasks Activities Visits Attach emails to SAP objects (via Outlook add-in)
Synchronization Filters	Fixed (‘My’ queries)	Configurable with Sync Profiles
Supported end-user devices	Microsoft Windows only	Microsoft Windows, Mac OWA on mobile devices on iOS, Android, Windows Phone
Attachments support	Yes	Yes
Additional information	Field mapping is fixed (standard fields only)	Custom fields supported via Smart Descriptions
User interaction	Rich user-interaction using the inbuilt side-panel which provides access to Feeds, Shelf, Notifications etc.	Rich user interaction possible (via Outlook add-in) on a wide range of devices
Single Sign On	Supported	Supported
Synchronization	Manual sync and auto-sync at fixed intervals Client-based synchronization	Auto-sync in the background Server-based synchronization EWS based sync infrastructure
Deployment	Client based Outlook add-in installation on end-user machines Centralized deployment via third-party tools	No client footprint or deployment required Centralized deployment for Outlook add-in is possible

With server–side integration, you can effectively use the features and functionality of the rich client-side integration without the complexities of an add-in or a user-based sync process.

 

Key takeaways:

• Provides most of the functionality of a client-side integration with NO add-ins required


• Simple to use and there is no user sync cycle to worry about


• Server-side sync can be configured by the user/admin to filter just the dataset the end-user requires


• Add-in provides real-time access to Cloud for Customer data associated with an email, task or calendar entry


• Basic PIM types (Contact, Task and Calendar information) available offline across all devices


• Contextual and detailed Cloud for Customer data available online from within Outlook on a wide range of devices


• Simpler deployment process

 

Note: Our existing client-side integration continues to be available and will be actively developed. As a customer you have the choice to use either solution (but NOT both at the same time).

Please reach out to your SAP contact for further details on the new server-side integration.

 

UPDATE: With our May 2017 release, we have now released the server-side integration with Gmail (including a new Chrome extension).