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This blog serves as a one-point-reference for all SAP Hybris Cloud for Customer (C4C) integration content, and is updated every release. I am consolidating all the existing resources here, and have introduced a Troubleshooting section. Here, you will find FAQs related to specific topics. Feel free to ask questions on these blogs, as the team that developed the content is monitoring the SCN blog comments, and will respond to your queries.

You will find all the official guides on SAP Service Marketplace(SMP).

Getting Started
High-level information on C4C integration

Know more about C4C Expert Services
C4C Expert Services (One time registration required)

Videos: Not up-to-date, but will serve as an overview for someone who is new to integration:
C4C-ERP Demo 1
C4C-ERP Demo 2
C4C-CRM Demo1
C4C-CRM Demo 2

During Integration
Information that can be used to configure and set up C4C integration


More blogs to come in the next release. Log back in during 1711 release.
Troubleshoot Problems
Frequently asked questions on CRM and ERP integration

User Experience Blogs *New*
Initial Load from CRM-C4C
Power of OData

Please leave a comment, if you want your C4C blog linked here.

Before you start integrating C4C with any product

While it is common to jump into integration activities, it is also important to:

  • Involve people skilled in SAP middleware, technical connectivity, and the product being integrated with C4C

  • Meticulously understand your company’s business requirement

  • Go through the integration guides available for your integration topic to understand the technical aspects

  • Know how to use the following enablement material, which will come in handy during implementation:

    • Basic message monitoring to help you analyze an issue ** (info coming soon)

    • What information can you get from the integration flow excel ** (info coming soon)

    • How to use the mapping description files ** (info coming soon)


We have standard pre-packed integration to connect SAP Hybris Cloud for Customer with:


SAP SuccessFactors Employee Central


C4C integration with Employee Central is currently a point-to-point integration, without any SAP middleware. You have the following collateral with information:



SAP CRM/ERP Integration

Here, you will find host of information to help understand various phases of configuration in CRM/ERP integration

SAP Notes

Important Notes for CRM Integration

Important Notes for ERP Integration


HCI Configuration

These how-to guides describe how to configure C4C with CRM/ERP using SAP HANA Cloud Integration


PI Configuration

How-to guides by RDS - These guides describe configuration of C4C with ERP or CRM using SAP NetWeaver Process integration


Initial Load


Extending Integration Content


SSL configuration

SSL is used for communication from C4C to your on-premise applications.  Additionally, C4C uses X.509 certificates for secure communication.  These how-to guides describe SSL configuration for ABAP, Java, and how to configure X.509 for PI.



OData or SOAP APIs


API Overview

  • Integration Guide for Custom Data on SAP Help Portal - Overview of various architecture options for exchanging data between your SAP Cloud solutions and an external solution




ODATA Services






HCP: SAP HANA Cloud Platform & SAP HANA Cloud Portal


Jam Integration

Tenant Management

Tenant Management when using SDK and Integration


Tenant Refresh

Tenant refresh adoption process for integration - Part 1

Tenant refresh adoption process for integration - Part 2

Tenant refresh adoption process for integration - Part 3


If you have any request, suggestion, or issues with any content available on the blog, please leave your thoughts as comments, and I will get back to you. Looking forward to bringing the developers close to customers!!!