CRM and CX Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
cancel
Showing results for 
Search instead for 
Did you mean: 
michael_ernzerhoff
Product and Topic Expert
Product and Topic Expert
3,847
A few months I ago I had written a blog about one the major simplification elements within what  S/4HANA offers to the utilities industry: https://blogs.sap.com/2018/03/05/introducing-s4hana-utilities-for-customer-management-s4crm/. Today I am happy to add an additional chapter to that – let me explain how the simplification journey continues, and mention two highlights which are new in release 2 (that you can install as add-on top of your SAP S/4HANA 1809 system).



From a data model point of view, the 1809 release brings harmonization of technical master data. This means very popular CRM 7 functions such as Premise Overview (showing a premise-centric data environment independent of the confirmed business partner) and creation of technical master data using configurable templates are now available within S4CRM. Unlike in CRM 7 they directly access well-known IS-U master data (connection object, premise, point-of-delivery, installation) without data replication – remember there is no Middleware required to run S/4HANA Utilities for Customer Management (S4CRM).



A second key feature is the enhanced identification screen, allowing S4CRM users to search business and technical master data in parallel, and including the option to use a new HANA-based Free Text Search. Following the “best of IS-U and CRM” principle, we also re-included the very popular one-click actions (and yes, we did hear that our customers implementing release 1 have been missing them a lot): Starting from the various data environment trees within the Interaction Center, configurable one-click actions allow you e.g. to confirm search results, navigate to further details, start delivered or custom-built processes.



If you want to learn more about S/4HANA Utilities for Customer Management please visit SAP Help Portal (https://help.sap.com/viewer/product/SAP_S4HANA_FOR_CUSTOMER_MANAGEMENT - updated recently to reflect all 1809 release details), or join my colleague robert.straubinger in person at the upcoming SAP for Utilities conference at San Antonio, Texas; he will have a slot featuring S/4HANA Utilities for Customer Management on Tuesday Oct 16th, 10:45 am.