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Product and Topic Expert
Product and Topic Expert

Hello Everyone,


My name is Svetha, and I’m the Portfolio Manager for SAP Service Cloud related topics within the  SAP Customer Experience Product Learning team.

As you all know, we at SAP Learning are working on digitally transforming our content. To achieve this, our team has been working intensively for the last few months to get new Digital First, Role- Based E-Learning courses created.

On behalf of the whole team, it is my pleasure to introduce you in this blog post to the features and traits of these brand-new E- learning courses:  Using SAP Service Cloud and  Implementing SAP Service Cloud.



Our Digital First E-learning Courses

The following 2 courses have been created based on the 2205 release.

C4H54B - Using SAP Service Cloud

Target Audience: Consultants and Business Users

In this course you will learn how to use the different features and functions of SAP Service Cloud. This includes how a service agent performs her/his daily tasks in addition to topics such as steps in customer service and field service process, use of work distribution rules and service level agreements and more. This is a Beginner level course.

C4H55I - Implementing SAP Service Cloud

Target Audience: Consultants and Admin users

In this course you will learn how to set up and implement SAP Service Cloud effectively for your day-to-day business processes. This Intermediate level course covers identifying key built-in reports, scoping and fine tuning tasks, creating mashups, configuring ticket routing and much more.


These courses are available on Learning Hub . Here you can do a simple search on the course code (C4H54B, C4H55I) to get to the course.


These course are available to anyone who has access to Learning Hub. These courses will help you learn easily in self-paced manner, not only with text and graphical information, but also with SAP Enable Now simulations and walkthroughs.

 You can take your time and pace to review everything and move along the curated content we have prepared for you.


Who are these E-Learning courses for?

      • Are you a Service Agent or any other Business User using SAP Service Cloud and want to know how you can perform your daily tasks like managing customer interactions?


      • Are you an Administrator or a Consultant looking to configure and customize SAP Service Cloud?


      • Do you want to learn about SAP Service Cloud but want to learn it in your own time and pace?



I'd say if you have answered "Yes" to either of the questions above, you've come to the right place. Being E-Learning's, these courses allow you to gain the required knowledge from the comfort of your own space. You can either take on these courses in one go, or if you have other important tasks, you can choose to space them out as per your convenience!

Give a try! We plan to create more and more learning content for this area, and we need you to go over the lessons and let us know if they are useful for you or your team.


Additional Resources

Do you prefer learning via videos? No problem!

For quick video learning, check out the openSAP microlearning platform. Subscribe to the  Service Cloud

channels to get updates on the latest videos.


I’ll be back soon with more learning resources which could be interesting and related to SAP Service Cloud.

In the mean time, I’m looking forward to your feedback and questions via comments in this post.


If you have any questions go to the Q&A area for C4C Service:


Check out additional blog posts related to the topic here: Additional blogs on SAP Service Cloud"

Happy Learning!