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Improving your business process got a lot easier with the newly created value accelerators from SAP. These assets are designed to help you realize additional value by addressing various adoption and usage gaps within your SAP Sales Cloud and SAP Services Cloud solutions. They will help you understand the value of solution capabilities, show key configuration elements and share best practices and key resources, thereby helping you accelerate adoption of your Customer Experience solutions. Value accelerators are provided through self-service tools which makes it easier than ever for you to create and execute on key strategic initiatives!

Each value accelerator contains multiple components focused on helping you understand and execute on value-add adoption opportunities:

·        Playbooks are designed to be consumed at your own pace in the form of a learning journey. Each playbook asset will help you learn how to generate more value through adoption, measure the potential and realized value for your organization, and the end-to-end process to execute.

·        Adoption labs are guided, live sessions conducted by SAP experts. Attend a scheduled live session to receive step-by-step guidance in executing on an adoption opportunity from start to finish. Adoption labs are conducted by topic and are scheduled periodically throughout the year.


Access the value accelerators to optimize your business processes by targeted adoption of key functionality within for SAP Sales and SAP Service Cloud


SAP Sales Cloud

·        Accelerate and Simplify Sales Quote and Order Capture, Understand the value and learn the best practices for adopting Simplified Quote and Order Capture. Explore the main configuration elements and gain access to available key resources.

·        Perfect Store for Retail Execution- Explore the value and capabilities of Perfect Store. Learn about the main configuration elements and gain access to key resources.


SAP Service Cloud

·        Accelerate and Simplify Service Ticket Capturing - Understand the value that faster Ticket processing brings. Get insights into the capabilities and features of the communication options in Ticket management. Learn about the main configuration elements for enabling channels of communication and available resources

·        Improve Service Ticketing Quality and Ticket Processing Time - Explain the value, capabilities, and features of Ticket management. Lean the main configuration element and access key resources.


Applies to Both

·        Sales and Service Analytics - Learn how to leverage the full analytics capabilities of SAP Sales Cloud and SAP Service Cloud solutions. The standard functionality offers inbuilt real-time analytics capabilities for both end-users as well as key users.


All of this content is available in the value map for SAP Customer Experience solutions. If you need guidance, please, contact us.

If you are not a member by now, don’t miss out to sign up for SAP Enterprise Support value maps by requesting access to SAP Learning Hub or join directly our SAP Enterprise Support Value Maps Learning Room if you already have access.



Mónica Domingo

Global Topic Owner - Customer Experience Solutions