CRM and CX Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
cancel
Showing results for 
Search instead for 
Did you mean: 
monica_domingo
Product and Topic Expert
Product and Topic Expert


 

If you are interested in knowing what are the options to integrate third-party outbound channels and understand when to use which option, keep reading.

The different options to integrate outbound channels can either be integrated through campaign-based push approaches or through API-based pull approaches.

There are many options and each of them serves different purpose.

See this CX works article to see available options comparison to integrate additional third-party outbound channels.

 

Mónica Domingo

GTO Customer Experience Value map