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Product and Topic Expert
Product and Topic Expert
On behalf of the CRM & CX Product Learning CoE Team, it is my pleasure to introduce you in this blog post to the live session: SAP Customer Data Platform Essentials

What is it about?

The objective of this session is to give you an introduction to the capabilities of the SAP Customer Data Platform (CDP) through explanations and live demos. The session topics cover the understanding of how to design customer schema, including profile schema and activity schema, and how to connect and ingest customer data from various source applications, persist the data in CDP and also activate the customer journey via the connected destination applications based on the processing purposed you will define in CDP. Then based on the schema and ingested data you can define customer segments and activity indicators. Next, you will be able to personalize the customer experience by creating audiences and customer journeys. During the session, the Connector Studio and the Ingest/Query APIs will be also discussed and demonstrated.


Target Audience 

        • Business End Users

        • Technical Consultants

        • Functional Consultants

        • Solution Architects

How can you book it?

This live session is available on SAP Learning Hub. You will need to have a subscription.

You can click here to register for this session.


Course Details

Date: 26 October 2023

Time: From 03:00 PM to 05:00 PM, SGT (GMT +8)

Data: 30 November 2023

Time: From 09:00 AM to 11:00 AM , CET (GMT + 2)

Please Note

For a better understanding of the live session’s content, it’s recommended to also attend the:

before or after attending the live session.

If you want to know more about this training, or if you want to get informed on any updates of this live session, please follow this blog post by clicking on the “follow” green button on the left.

If you have any questions, feel free to add them as a comment to this post.