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Sometimes you can face an error message, inconsistent behavior, sync errors, etc. when working on Outlook Add-In. Such events are store on log files, a log file is a file that records either events that occur in the software.


Usually the content of this files can be used for technical analysis like in SAP Support incident processing.


In case you are requested to send the log files, you shall be able to get it by the following steps:

  1. On Outlook Add-In pane.

  2. Select Help.

  3. Enable "Increase Log Level".

  4. And "Enable HTTP Tracing".

  5. On Outlook Add-In pane.

  6. Go to Settings.

  7. Synchronization Folders > Enable SQLite Storage.

  8. Reproduce the unexpected behavior.

  9. Go back to steps 1 and 2.

  10. Select "Show Log File Directory".

  11. Close Outlook to be able to copy all files.

  12. Send all the files from this folder or add to a zip file and send.


Hope this steps can help you.


Kind Regards,

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