CRM and CX Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
Showing results for 
Search instead for 
Did you mean: 

Sometimes you can face a dump, error message, inconsistent behavior, etc. when working on offline mode with C4C Extended App. Such events are store on log files, a log file is a file that records either events that occur in the software.


Usually the content of this files can be used for technical analysis like in SAP Support incident processing.


In case you are requested to send the C4C App log files, you shall be able to get it by the following steps:

  1. Tap on the Gear icon, on top right corner.

  2. On Support section.

  3. Click on "Clear Log".

  4. Move de logging to "Debug".

  5. Reproduce the unexpected behavior.

  6. Go back to Settings.

  7. Select "Email Log".

Hope this steps can help you.


Kind Regards,