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In this blog post, you will learn How to construct deep link URL for C4C business Objects.

Deep link URL  is a predetermined URL through which a specific business object instance can be opened by clicking it directly without any manual navigation inside the system. For the user, this saves the time taken to navigate to a specific business object instance by simplifying the process to a Single click.

The Deep link for a specific  Business Object can be Included in the content/template of a Mail based Workflow for Approvers/Reviewers/Managers. With the help of the Workflow placeholders, it will be possible to send out a link that will direct to the business object instance which triggered the workflow.

How to construct a Deep link URL?

You can consider the below URL  as a template which can be used to deep link any Business Object[x]&param.Type=[y]&sapbyd-agent=TAB


NNNNNN - Tenant ID in the URL of your C4C system
[X]            - ID of the business object instance that is expected to be opened on click of                     the URL
[Y]            - Technical name of each business Object


In case if you are using SSO based log on, Append the parameter "&OBNRedirect=X" to the above URL.

Let's construct an URL for Tickets object

Replace the [X]  and  [Y] in the above URL with the Placeholder #ID#  and the  Technical name of the Ticket "COD_SRQ_AGENT_TT"   as below

The snip "sapbyd-agent=TAB" is not needed if you intend to use the Deeplink for a Browser-based usage.

Now all you have to do is create a Workflow with the above link as a part of the mail Template and maintain the Placeholder (#ID# = Ticket ID).

In a similar way use the below available URLs for the respective business objects

For Leads:

Maintain the Placeholder (#ID# = Lead ID)

For Opportunities:

Maintain the Placeholder (#ID# = Opportunity ID)

For Sales Quotes:

Maintain the Placeholder (#ID# = Sales Quote ID)

For Sales Orders:

Maintain the Placeholder (#ID# = Sales Order ID)

For Accounts:

Maintain the Placeholder (#ID# = Account ID)

For Contact:

Maintain the Placeholder (#ID# = Contact ID)

For Products:

Maintain the Placeholder (#ID# = Product ID)

For Tasks:

Maintain the Placeholder (#ID# = Task ID)

For Appointments:

Maintain the Placeholder (#ID# = Appointment ID)

You can also use the UUID of the business objects instead of the BO ID but the URL has to be constructed in a different format for that. You can add the above links directly to your template by adding your tenant ID and the corresponding placeholders.

You can also refer this SAP Help Center document link for additional info regarding this feature.

I hope this helps in simplifying the navigation and reduces the time taken for the Approvers/Managers to review the Business Objects.

Best Regards,