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You want to change hierarchy in selection tab in BW system as shown in the screenshot below. But it cannot be changed.

BW gets this hierarchy date information from the source system. Hence this cannot be changed from BW system directly. In standard, this can only be changed from the source system, which in this case is CRM WebUI. Please follow the steps below:

  1. Logon to WebUI with Business Role SERVICEPRO

  2. Then go to Service Operations -> Categorization Schemas and find the schema with status Active. This is how the Hierarchy Selection is displayed in your BW system.

  3. Create new version

  4. Here you can define the date you want. After that, change the status to released and save