The Restore point is a snapshot of your solution data that is saved at a specific point in time. If a problem occurs, you can request that your data is restored to this point in time.
When to Request a Restore Point?
It is indicated to request a restore point when you will perform critical tasks that might affect the system.
So, in case something does not work as expected, you can rollback your system.
For example: before migrating/replicating new master data; before deploying a PDI solution, before activating an organizational structure, etc.
How to Request a Restore Point?
Pre Requisites :
1) 4 Hours Downtime Window (Outside the Contractual Maintenance Period)
A minimum downtime of 4 hours is required for the source tenant during a restore point creation. Please note that over and above 4 hours, downtime is subject to the size of the source tenant and will be estimated during request creation.
The restore point will be available 4-8 hours after release of the source tenant
2) System URL
3) Raise the Incident at least 8 hours before the downtime. This is in order to SAP Provisioning team be able to process the request in the time.
4) Your system must be a Test or a Production system
Process :
To request a restore point, create an incident. Click Report Incident in the Help Center and provide the following information in the ticket:
•Request restore point
•Customer name
•Customer number (Business Partner Number)
•Source tenant ID or URL
•Requested downtime of source tenant: Start time, start date
•Requestor (SAP Project Manager / Advocate)
Important Points to Note :
- Any activities completed in your production system after you requested the restore point are overwritten when you restore your data. You have to complete these activities again.
- You have to stop working on activities that you want to be able to restore, until after you have received the confirmation email. This way, this mail serves as a clear marker of the status that your system will be restored to.
- A restore point can be requested only for Test or Production Systems. It can't be requested for Demo or Development systems.
- A restore point is available in the system for a period of 14 days only.
- The restore point is deleted after the retention period is expired.
- The restore point is rendered obsolete after a release upgrade, even if it has been created within the 14 day period described above.
- Once a restore point is taken, SAP Cloud Applications Studio activities are restricted, please avoid deploying new patches as a consistent restore cannot be assured. This restriction is removed in following cases
(1) the restore point expires after 14 days,
(2) the restore point is deleted before the expiration date or
(3) a rollback to the restore point is applied.
What Happens After the Request is made via incident ?
You ( IT Contact/ any requested user ,if specifically email Id is mentioned) will receive a confirmation email with a Restore Point ID once the restore point was created successfully. You need this ID when you request that your data is restored. A restore point expires after 14 days.
Request Restore from Restore Point
What is Request Restore from Restore Point ?
One you Request a Restore Point , if you want to re use the same , it is called Request Restore from Restore Point
What Happens While you Request a Restore Point ?
The System will be restored to a past date where the "Restore point creation was requested" earlier.
Pre requisites:
1) Restore Point ID
Process :
Click Report Incident in the Help Center and provide the following information in the ticket:
•Customer name
•Customer number (Business Partner Number)
•Tenant ID or URL which shall be restored
•Restore Point ID
•Restore start date/time
•Requestor (SAP Project Manager / Advocate)
What happens after the Request is Made ?
You ( IT Contact / any requested user ,if specifically email Id is mentioned) will receive a confirmation email when your production system has been restored to the status your system had when the restore point was created.
