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Product and Topic Expert
Product and Topic Expert
On the first day of your software subscription contract, the named IT Responsible Person at your company will receive an email containing your system information, initial user and initial password. Note for security reasons, the initial password expires in 30 days. You must sign on and change the password within this time frame.

If you are not an SAP customer already, the IT Responsible Person will also receive an email with your SAP User ID. The S-User ID will allow you to access SAP Support, Help documentation and other SAP portals.

* The IT Responsible Person contact is detailed in your software subscription contract. In case you have not received your system information or need to change the IT Responsible Person details, please contact the SAP Customer Interaction Center.

* If you have purchased multiple solutions you will receive multiple emails with the system information and user. Some solutions will use the S-User to authenticate.


Here is some additional information to get you started with SAP CX.


SAP Support

SAP ONE Support Launchpad provides you a single portal to report and manage the incidents of all your SAP solutions. It also allows you to access a Knowledge Base and join an Expert Chat. The Support Launchpad requires an S-User ID to logon.

SAP Customer Interaction Center provides a central point of contact for non-technical queries. It is available 24 hours a day, 7 days a week, 365 days a year.

See also our webinar on How to Engage with Support.


Help Portals

SAP CX Enablement Portal is the home for microlearning videos to help customers and partners to get the most from the SAP CX portfolio of solutions.

SAP CX Wiki is maintained by the SAP team to provide you with how to guides, videos and other self-help materials, designed to assist you with your SAP CX project.

CX Works is a single portal for curated, field-tested and SAP-verified expertise for your SAP Customer Experience solutions.

Product Specific Portals

Portal Link

SAP Help

Product documentation. Get official functional and technical product documentation.

SAP Sales Cloud and SAP Service Cloud Help

SAP Marketing Cloud Help

SAP Commerce Cloud Help

SAP Commissions Help


SAP Customer Data Cloud Help

SAP Field Service Management Help

SAP Community

Community driven portal. Blog about your experiences with SAP CX, ask questions, and hear directly from the product team

SAP Sales Cloud & SAP Service Cloud Community

SAP Marketing Cloud Community

SAP Commerce Cloud Community

SAP Commissions Community *

SAP CPQ Questions *

SAP Customer Data Cloud Community

SAP Field Service Managements Community *


Project Best Practices

Don’t miss our Project Best Practices webinars for more information.


Let us know in the comments below the topics you would like to learn more about from the SAP CX team.