CRM and CX Blogs by SAP
Stay up-to-date on the latest developments and product news about intelligent customer experience and CRM technologies through blog posts from SAP experts.
Showing results for 
Search instead for 
Did you mean: 

"The secret of getting ahead is getting started."

What a better way to kick start your journey with SAP Support than at the beginning of a new business year.

The Getting Started with Support Webcast is the first micro-learning of four (2. One Support Launchpad Overview, 3. Self-Service and Incident Prevention 4. Incident Management) in our webcast life-cycle that aim to educate and empower our customers and partners to fully utilize all SAP support resources and tools.


Why is this for me?

If you are a new customer with SAP or simply a user that would like to enhance their customer experience with SAP, then this webcast is for you.

In this webcast, you learn how to successfully engage with each resource that is available to you from SAP Support. We explain the different tools and applications, show how to navigate between the ones most applicable to you and your organization e.g. downloading software or requesting license keys and give you all the information you need to successfully engage with our 24*7 available Support Team.

Our range of Next Generation solutions mean you never have to ask a question, and if you do have a question, you receive an answer instantly. The webcast will guide you through these Next Generation Support Tools to ensure you are getting optimal use from each one.

Here is a brief overview of the topics that are covered in the 30-minute session:

  • Customer Interaction Center (CIC) Overview

  • Introduction to the SAP One Support Launchpad

  • User Management & Universal ID

  • How to Download Software

  • How to Request a License Key

  • System Administration

  • Self Service and Support Channels

  • Contacting Product Experts

  • Creating the 'Perfect Incident'


Is there anything else I should know?

The session is live and interactive which means you can ask any questions you may have at the end of the webcast. The session is delivered by a Support Expert from the Customer Interaction Centre.

If you are interested in attending the webcast offered in a different language, you can check the On-Demand replays which are offered in a variety of languages here


When is this webcast being offered?

The Getting Started with Support Webcast is on January 27th 2021 at 16:30 CET

Don’t miss out and sign up now by clicking here: Registration Form | VES ID 17025 Getting The Most from Your Support (

Feel free to share with your colleagues, management, partners and customers and kick-start your support journey with SAP.