CRM and CX Blogs by SAP
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Product and Topic Expert
Product and Topic Expert

We are delighted to introduce our reimagined value map for SAP Customer Experience solutions.

This value map is designed to guide customers through the discovery, implementation, extension, integration, and planning for future releases of their CRM cloud solutions from SAP.

With reimagined pages and a harmonized user experience, the value map for SAP Customer Experience solutions now enables users to easily find the right resources and connect with experts which can help ensure your success in the cloud.

The newly designed overview page serves as a one-stop-shop for the learning and empowerment offerings made available to you in this value map. Select the cloud solution of your interest and browse through the catalog of learning assets.


Providing new learning assets to develop new competencies

Explore the value accelerators embedded within the learning journeys for SAP Sales Cloud and SAP Service Cloud. These newly created assets will help you understand the value of solution capabilities, show key configuration elements, share best practices and important resources, thereby helping you get the most  of your SAP Customer Experience solutions.

Master your knowledge on the integration and extension options available for the SAP Customer Experience solutions with the newly launched learning programs:

If you are not a member by now, don’t miss out to sign up for SAP Enterprise Support value maps by requesting access to SAP Learning Hub or join directly our SAP Enterprise Support Value Maps Learning Room if you already have access.

If you have any questions, please feel free to reach out to us. Our team is there waiting for you – ready to connect, engage and empower.



Mónica Domingo
Global Topic Owner - SAP Customer Experience Solutions