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This document outlines how to configure and use the Business Card Scanner functionality available with the C4C SaaS offering from SAP.

To setup Business Card scanner you need to first obtain the license key from ABBYY.

Visit for more details.

You will receive an e-mail from ABBYY with Application Name & password.

Then as a Key User login to Cloud for customer, navigate to Administrator  Mash-up Web services

You will find a pre-delivered web service called “Business Card Scanner Service” select that and maintain the API Key, i.e basic_username = <Application Name>, basic_password = <password> (as provided by ABBYY via the email outlined above)

Please see the end to end lead capture via business card scanning flow outlined in a series of screenshots below:

Step 1: Open the Cloud for Customer app on the iPhone and navigate to Leads

Step 2: Once the leads are listed, touch the screen on the top right graphic

Step 3: Select the Scan menu to activate the iPhone camera

Step 4: Set the business card on a flat surface and center it in the frame offered for scanning the business card with steady hands

Step 5: Take a satisfactory photo and touch use to further process the operation

Step 6: C4C sends the scan to ABBYY

Step 7: ABBYY processes the image for information recognition

Step 8: ABBYY sends back the information extracted from the image

Step 9: Touch Done to update and save the information

Step 10: You can now see the business card information reflected as a new lead in C4C via the iPhone app

We hope you enjoy this convenient functionality offered up with SAP Cloud for Customer and capture leads Simply and get to Engage Your Customers Like Never Before.

Thank you.