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The Cloud for Service integration to customer's Facebook pages occurs via Facebook apps created by the customers. With the recent changes at Facebook, all the customer apps are required to be reviewed by Facebook before they can be used. Customers are responsible for the continuity of apps and its contract with Facebook.

Please refer to the link from Facebook for the app review process.

In the Cloud for Service - Facebook integration, you would have to request for the following permissions - manage_pages, read_page_mailboxes, publish_pages, pages_messaging for your Facebook app.

We do not request for any of the permissions  - “user_friends”, “user_link”, “user_gender”, “user_age_range” that are mentioned in their alert. However, it is advisable to submit your app for review and get the approval.



Cloud for Service - Product Management