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Dear Community,

It is with immense pleasure and a deep sense of gratitude that we present to you detailed education collateral that you can leverage to learn about and better understand the SAP Cloud for Customer (C4C) – November 2014 Release enhancements. THANK YOU to the product managers for creating the content and delivering the education sessions for this important service release.

The C4C for LoB Sales enhancements education content is outlined below:

  • Talk about Account, Contact and Territory Management enhancements (VIDEO)
  • Talk about Marketing and Lead Scoring enhancements (VIDEO)
  • Talk about Leads & Opportunities, Groupware enhancements (VIDEO)
  • Talk about Partner Channel Management enhancements (VIDEO)
  • Talk about Visits, Activities and Mobility enhancements (VIDEO)


The C4C for LoB Service enhancements education content is outlined below:

  • Talk about Cloud for Service - Introduction to Enhancements (VIDEO)
  • Talk about Agent Workspace and Workflow enhancements (VIDEO)
  • Talk about Contact Center enhancements (VIDEO)
  • Talk about Installed Base Management and Analytics enhancements (VIDEO)
  • Talk about Quote-to-Ticket & Multistep Ticket Approval enhancements (VIDEO)

The C4C for Industry enhancements education content is outlined below:

  • Talk about Banking Industry enhancements (VIDEO)
  • Talk about High Tech Industry enhancements (VIDEO)
  • Talk about Insurance Industry enhancements (VIDEO)
  • Talk about Professional Services Industry enhancements (VIDEO)
  • Talk about Utilities Industry enhancements (VIDEO)


The C4C Platform & Integration enhancements education content is outlined below:

  • Talk about Analytics enhancements (VIDEO)
  • Talk about Integration enhancements (VIDEO)
  • Talk about Administration, User Substitution and Language Adaptation enhancements (VIDEO)

Remember to leverage the SAP Jam app or the SuccessFactors app on your mobile device to access all of this content conveniently in any and every situation to consume information, talk about and explain SAP Cloud for Customer.

We hope you are able to leverage all the content outlined above to comprehensively inform yourself about the C4C – November 2014 software-as-a-service release.

Thank you for your time, attention and engagement,
Your Cloud for Customer SCN Community Team