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Ankit
Product and Topic Expert
Product and Topic Expert
6,274
Mass Email is functionality provided in SAP Business ByDesign systems, with which you will be able to send Emails to any set(small/medium/larger) of people for Alarm, news or update purpose. All e-mail for mass sending (e.g. generated by Marketing E-Mail Campaigns) is sent through SAP’s e-mail infrastructure. To improve the delivery rate of the mass e-mail, the system requires DKIM (Domain Keys Identified Mail).

Scope Mass Email Functionality:


To scope this functionality request you to follow the below steps:


  1. Go to Business Configuration Work Center.

  2. Go to Implementation Project view

  3. Click on First Implementation.

  4. Click on Edit Project Scope.

  5. Go to Question tab.

  6. Scope the Question "Do you want to execute campaigns by directly sending e-mails out of your SAP solution?"




Add sub-domain for Activation of Mass Email:


To add sub-domain for activation of mass email functionality you can follow the below steps:


  1. Go to Business Configuration Work Center.

  2. Go to Implementation Project view

  3. Click on First Implementation.

  4. Click on Open Activity list.

  5. Search & Open Email & Fax Settings activity.

  6. Click on Activation of Mass Email link.

  7. In the next window Click on Add and add sub-domain.

  8. Click on Save and Close.


Once above scoping is done, perform the following actions from your end.

Request SAP to Activate the Mass Email Functionality:




Step 1: Customer to open an incident with SAP ByD Support to request the DKIM key for Sending the Mass/Bulk Email

Request DKIM Key Activation for sending the Mass/Bulk Emails:


Please create an incident to SAP Cloud Support team from your respective SAP Business ByDesign(BYD) tenants providing the below-mentioned details.


Priority: Medium


Subject: Request to enable DKIM for Mass E-Mails.


Description:






    • Tenant/System URL for which you want us to activate the DKIM for sending the Mass Emails?

    • List of Domains from which you are/want to send the Mass Emails?

    • For which mailing type: Alarm, news or update?

    • Are the recipients customers, partners or interested people?

    • How many e-mails do you plan to send per month?

    • How many e-mails do you plan to send at a time?




NOTE 1 – Please provide the complete list of domains in case if you have multiple domains or subdomains used in your SAP Business ByDesign for relaying mass/bulk mails.


NOTE 2 – A common key is generated if there are multiple domains for sending these mass emails.


NOTE 3 – It is recommended and best practice to not use the domains that are not signed with DKIM key for relaying mails from your ByD tenant, as there are possibilities they might be classified as SPAM by some recipient servers.


NOTE 4 – The key that will generated and provided to you is meant for your production and test environment as well (i.e.: the key is independent of the ByD tenant).




Step 2: SAP will provide DKIM Key and selector details to customer

Once the Incident is created with above details, SAP Support Team will validate this request and generate the DKIM Key (Text Record with Key Size – 2048 Bit).


After generating the DKIM Key, SAP Support Team will send the incident back to Customer with the below details:








      • DKIM Key (Text Record).

      • Selector details






Step 3: Customer maintains DKIM Key in customer DNS 

Once customer has the details of DKIM Key and Selector, they need to create DKIM TXT record(s) in their DNS servers using given selector name for their domains.


Step 4: Customer validates DNS entry by executing a check on a dedicated website

Once the DKIM record is created in the customer DNS Server, they need to validate the DKIM check from their end.


Step 5: If check returns “This is not a good DKIM key record. You should fix the errors shown in red.”, customer to correct configuration until check returns “This is a valid DKIM key record”


Step 6: Important! Customer to return incident back to SAP for SAP to be able to activate the DKIM profile for customer


If it gives Green Check, please send the incident back to SAP Support team.


SAP will validate the DKIM Key Check and proceed with the activating the profile.


IMPORTANT NOTE:








      1. IF Mass EMAILS ARE NOT RECEIVED TO YOUR INBOX POSSIBLE REASON COULD BE DKIM PROFILE ACTIVATION WAS NOT DONE FOR THOSE DOMAINS.

      2. YOU NEED TO SEND INCIDENT BACK TO SAP SUPPORT FOR THE FINAL ACTIVATION OF DKIM PROFILE.

      3. ONLY THEN YOUR Mass EMAILS CAN LEAVE YOUR COMPANY AND CAN BE RECEIVED BY THE INTENDED RECIPIENTS. 








Important Notes:



    • The Service Request takes approximately 2 weeks of time for enabling and implementing.

    • In case if you have multiple domains, please mention all the domains name, and only one key is provided by default for all the domains. Maintain the same DKIM key for all the domains.

    • When maintaining the record as TXT record in the DNS server, there should not be any space or it shouldn’t be maintained in paragraphs.

    • The record should be maintained as a single line.

    • Given selector should be used.

    • DKIM Activation for sending the Mass Emails is activated based on the domains and customer not based on the tenants.

    • Only one DKIM Key and one Selector will be generated for a customer, it applies to all of your tenants.

    • If you fail to enable the DKIM Key for the sender domains used in SAP Business ByDesign system, Server will block the e-mails and emails will not be received in the recipient inbox.

    • If the DKIM activation is already done previously, and in near future if you come up with another set of domains which you want to enable with the DKIM Key, for this scenario, you need to maintain the previously provided DKIM key and create incident to SAP Support requesting us to add the new domains to previous list. NOTE: In order to activate DKIM validity check needs to be done.

    • Once your IT/DNS team updated the DKIM Key in the DNS Server, however upon validating the DKIM entry you see validity check failed. The reason would be your team didn’ maintained the DKIM Key correctly or maintained with wrong format. If you reach SAP Support team to seek help, It may not be helpful as we from SAP may not know how your DNS server is maintained and we may not be experts in the DNS side as it depends on DNS provider settings. So please Connect with your DNS experts to update the records correctly.





Related DOcuments:

2723956 - How to scope for adding sub domain field to activate mass email functionality in Business ...

Next-Generation Cloud Delivery transition – New Business ByDesign E-mail Infrastructure

DKIM Enablement for Sender Domains – ByD

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Ex: Let’s say your domain is example.com and SAP generated the

Domain: example.com

Selector:

byd-bulk-myxxxxxx

DKIM Key:
v=DKIM1;p=MIGfMA0GCSqGS………..


Format to maintain the Host in your DNS is byd-bulk-myxxxxxx._domainkey.example.com


If you have come up with new domain in the future. For the new domain you need to maintain the same selector and DKIM Key. Selector format will be byd-bulk-myxxxxxx._domainkey.newdomain.com

—————————-

Regards,

Ankit K