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Former Member
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When an agent creates ticket and save the service ticket and want to use email as followup activity there is no values found in the popup of followup activity.

i have maintainted all settings in customization.

1. Transaction used is Service Request and Outgoing E-mail.

2. Maintained Copy Control to Service Request and Outgoing Mail Transaction.

3. Maintained Channels for the both transaction.

Still i am unable to find email as followup through interaction center agent.

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