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The role concept in SAP Customer Checkout manager (CCOm) are predefined permission logics for different users in the pos environment. In order to use the roles created in the CCOm, the central user management in the respective local cash registers should be activated in advance.

CCOm permissions - Understanding the role concept

The so-called role concept in the central CCO server is on one hand used  for restricting / allowing access to certain modules / tiles, on the other hand for restricting / allowing functions at the pos itself. The variety of selectable functionalities is very high in the SAP Customer Checkout manager (CCOm). For example, it is possible to assign a user to a standard price list, which differs from the parent role-inherited price list.

The roles stored in the POS server standard can be extended or even removed at any time. The most important differentiator between the role CASHIER and SALESMANAGER is that he can print a cashing up receipt at any time and, at the end of the day, carry out the daily closing with his role. Significantly more rights are assigned to the role ADMINISTRATOR, so changes in settings in the pos server are possible. The fourth standard role is DataProtectionOfficer, who is only responsible to perform the administration of the personal data (GoBD).

The role concept in the SAP Customer Checkout manager

The "Roles" tile distinguishes between the following components:

  • Details
    General information about this role (i.e. created at date and modified by,detailled description, standard price list, automatic lock actions)

  • Permissions
    Enable certain permissions (i.e.allow maximum discounts, accept returns, activate document search, access customer data, redeem vouchers, allow cancellation)

  • Applications
    Protect predetermined resources in the CCOmanager (i.e. editing prices, delete personal data, view drawer contents, changing payment methods afterwards).

CCOm permissions - Top 5 to check

Below, you can find five tips from our consultant experience that you should check in advance when using an individual permission concept in you pos server environment:

  1. Accept expired coupons
    The cashier may accept expired vouchers at the pos. A great opportunity for you to enrich customer experience and show your goodwill to win or keep a customer respectively.

  2. Show current cash balance
    The cashier may view the current cash amount in the drawer and therefore has the opportunity to reduce the cash amount in the drawer during the daily business for security reasons.

  3. Show search screen
    The cashier is able to access the history of the sales documents and can reprint them. If a customer has lost his receipt, you can use extended search to find the appropriate sales slip again and as a special service you print a duplicate.

  4. Allow zero sales functionality
    The cashier can open the drawer without creating a sales receipt. No spare key must be stored nearby and the pay out of internal receipts is easily solved.
    Important: Every opening of the cash drawer is documented by the central server, so you are able to check/examine the opening of the drawers afterwards.

  5. Allow cash payment over limit
    Above a certain limit, the cashier is not allowed to take the cash alone by himself, but the store manager must approve this high cash payment.
    (This is similar to the supermarket "Above 18?" question, so the aim is to use the two-man rule for high cash movements)

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