CRM and CX Blogs by Members
Find insights on SAP customer relationship management and customer experience products in blog posts from community members. Post your own perspective today!
Showing results for 
Search instead for 
Did you mean: 
Active Contributor
0 Kudos

SAP Contact Center Configurations

1. Set Statistics settings to activate reporting for Menu IVR

2. Set the "Expression for Question in Reporting" values for Menu items in Custom IVR's.

3. Set the "Expression for Answer Option in Reporting" values for menu options.

4. Set the "Expression for Answer Option in Reporting" value for nomatch situation.

5. Test your IVR with test calls.

6. Select the IVR menu selections from Monitoring_History database with the following SQL script:
FROM [ACME_Monitoring_History].[dbo].[TAContactStatistics]

1 Comment
Labels in this area