Customer 360* View Integrating C4C with S4 Hana

[Chanchal_Jha]

Introduction

Today’s customers value personalization and want a brand to know more about them in order to provide content of value and interest.

Before I deep dive into integration I would like to say in few crispy word why 360* view is very important these days.

It is a strategic approach enabling businesses to offer the best customer experience across all channels, by allowing for a unified view of all customer touch points.A 360-degree view of the customer is a single, end-to-end picture of the customer’s journey and experience with a company

In a nutshell, the 360-degree view is the foundation that makes an organization's relationship with customers experiential rather than transactional—the key to long-standing customer relationships and positive endorsements

In this blog, we will explore the 360-degree customer view integrating C4C with S4HANA.

Scope : Only going to explain mandatory setting required in C4C /S4 /CPI for 360* view and other configuration which is related to integration mainly Business partner and replication of data please refer to my previous blog (Standard C4C-S4H Integration and Business partner integration comparison with ECC- Part 1)

https://blogs.sap.com/2018/09/29/standard-c4c-s4h-integration-and-business-partner-integration-compa.../

Configuration  C4C :-

• Define communication system


• Define Communication arrangement system- For Customer 360* view Business partner replication from S4(SAP Business suite) to C4C need to be configured
  


• Define Distribution Channel & Division- Business Configuration> Fine tuning


• ID Mapping- For Sales organization


• Scoping - Enable sales order replication from external system to cloud


• Code list mapping


• Define Mashup- Standard mashupSM00039need to be updated

Path -Administrator-> Business Flexibility-> Mashup Authoring





How to get the URL Fiori: URL format as belows


EX: Example S4 Fiori frontend url: https://<Frontend system>< Client ID>-<Backend system><Client ID>.wdf.sap.corp/sap/bc/ui5_ui5/ui2/ushell/shells/abap/FioriLaunchpad.html?sap-client=xxx

Login to S4 and use transaction: /n/UI2/FLP

Configuration S4H ->

1. Create Communication user in S4H -> CODINTEG, make sure it has all required access


2. Certificate management in S4H ->

->Download ROOT CA Certificates
->Maintain SSL Server Standard Trusted Cert List (STRUST)
->Maintain SSL System Client Cert and Trusted Cert List (STRUST)
->Export SAP S/4HANA Client Certificate(STRUST)
->Mapping Cloud Connector Certificate to Integration User in SAP S/4HANA(SM30)

3.Configure Single sign on - Optional

4. Define logical system-make sure logical system name is same as C4C system name- BD54

5.Define RFC: Connection Type External server if using CPI-TCODE -SM59



6. Run RCOD_Connectivity program for Automatically Generate Integration Settings for Data exchange - Refer my previous blog for detail

• Select HANA Cloud Integration - If middleware is CPI


• Get Runtime URL from CPI

7.Maintain Endpoints for Services-Update the Business partner web service using SOAMANAGER

• Check the URL and logon details for BusinessPartnerSUITEBulkReplicateRequest_Out


• CO_MDG_BP_RPLCTRQ

8.Define business system – Used for Business partner replication( Refer Previous Blog)


9.Configure Data Replication Framework-( Refer Previous Blog)

10.Define Replication Models-( Refer Previous Blog)

11.Business Configuration Set-( Refer Previous Blog)

12Filter Reflexive Partner Functions

13. Assign catalog to user -( S4 Fiori user) -SAP_SD_BC_CUST_SLSOVP_DSP - PFCG

14.The ICF nodes and ODATA for the following SAPUI5 application must be activated on the front-end server





Generic Settings in CPI

• Configure and Deploy the iFlow Using SAP Web UI

 

Data Loading

• Replicate customer from S4H to C4C using DRFOUT

360* View of Customer

• Open the customer downloaded to C4C from S4H


• Navigate to Action


• Click on Customer-360* View


• Its launches a Fiori page


• Enter User ID and password of S4H system


• You can view Customer 360*


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• You can view of customer 360*


• 

 

Conclusion :Customer 360* for S4H/C4C integration is based on URL Mashup and settings are different from ECC . It provides holistic view of all Transaction for that customer.

Please let me know if you have any open question and Feedback's are always welcome.

Thanks

CJ