CRM and CX Blogs by Members
Find insights on SAP customer relationship management and customer experience products in blog posts from community members. Post your own perspective today!
Showing results for 
Search instead for 
Did you mean: 
Active Contributor
Solution Order Management represents an end-to-end process that spans from creating a solution order to delivering products of different categories, such as physical goods, one-time services, long-running services, and subscriptions. This includes the integration with invoicing and controlling.

Business Use Case

Showing the capabilities of integrating C4C with S4 Solution Order

Key Capabilities and Business Benefits 

  • Easily integrate with SAP Sales Cloud with S4 via API


  • SAP Cloud for Customer

  • S4

  • Node js(Optional based on your requirement )

Solution Order

Step 1:In order to create S4 Solution Order, please generate the c4c payload as described in the below

Step 2: As described in step 1, create the S4 Solution Order button in C4C and consume the S4 Solution Order API.

Step 3: Please Bifurcate the C4C items into two groups according to the Solution order payload indicated in step 1

Step 4: Please click on the button "Create S4 Solution Order," which creates S4 Solution Order (i.e. S4 Sales order,S4 Service Order ) and populate the same values in C4C header field as hyperlink

Step 5: S4 Solution Order will open when we click the S4 Solution Order hyperlink in C4C.

Conclusion : Showing the Integration between C4C Sales Quote  -S4 Solution Order via API which creates (sales and service orders).Similar you can creates other transaction as mentioned below


You can add the following types of items for different products to a solution order: