CRM and CX Blogs by Members
Find insights on SAP customer relationship management and customer experience products in blog posts from community members. Post your own perspective today!
Showing results for 
Search instead for 
Did you mean: 
Active Contributor
“Get closer than ever to your customers. So close that you tell them what they need well before they realise it themselves.” — Steve Jobs


‘Telporter’ is a smart watch company which serves customers across various parts of the world. Recently they kicked off the process of improving their customer experience. In this effort they want a seamless experience from customers, to have them give candid feedback on each of their journey. They also want prompt action to be taken on feedbacks for customers


The customer can share feedback + video recorded audio on smartwatch where the transcript and sentiments is auto generated


Powerful new tools that enable your audience to tell their stories straight from their desktop or mobile device.

  • Powerful insights from human stories: automatically transcribe, then analyze video responses with Text iQ to uncover trends, topic, sentiment, and more

  • Engage your stakeholders with data storytelling: filter, select videos, and clip them in the built-in video editor, and then share a highlights reel with your stakeholders

  • Give respondents complete control: if they’re not happy with their video, they can start again, ensuring you maintain data quality

Key Capabilities

  • Easily integrate with SAP Service Cloud

  • Easily integrate with Qualtrics


  • SAP Cloud for Customer

  • Qualtrics

  • CPI/Node js

Step by Step Process

Step 1: Please create ticket and set the status =Completed

Step 2: An email will be triggered to contact person/individual customer

Step 3: Please click hyperlink to open the survey à record the video


Step 4. Once Qualtrics feedback is submitted the data is replicated to c4c and

  • Transcript is stored in description tab

  • Qualtrics feedback viedo link added in attachments tab

Agent had access to video link

Step 5: In Qualtrics ,the manager can view sentiment analysis of all viedo transcripts

Conclusion: Showing the Qualtrics video transcript integration between C4C and Qualtrics
Labels in this area
Top kudoed authors