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What do you think of when you think “Future of Work”? I will tell you what I thought of when I saw it in a job title a colleague shared with me over email: awesome. In this, my first post in this role, I will share some of my personal views on the Future of Work.  I will also discuss "The Great Resignation" and explore the reasons that millions of people around the world are quitting their jobs.

First, let's talk about the Future of Work label. I think we can all agree that it is somewhat ambiguous and fluid, but I would argue that is what makes it so interesting. In spite of the ambiguity, or maybe because of it, you can conclude two absolutely true things about the topic of Future of Work: it is incredibly complex and it has never been more important than it is right now.


Everyone is thinking about it, talking about it, and writing about it. How has the world of work changed? How will it continue to change? What are we going to do about it? It was this incredibly important question that sold me on this new role at SAP, which I started in May 2021.

As a lifelong nerd who spent a massive portion of her youth reading science fiction and dreaming about the future, I knew I had to have this job.  And now here I am. Of course, my job title sadly does not include the words “ninja” or “jedi-master” as I once hoped it would. Remember a few years ago when companies were using quirky titles to attract talent?  That trend has mostly died and that dream along with it. Nevertheless, this is a pretty darned cool job. I get to spend my days obsessing about the future. How awesome is that?

Let’s go back to the original question – what the heck do we even mean by Future of Work? A quick google search will bring up a huge range of different subjects all claiming to answer that question. A lot of what you’ll find relates specifically to HR. A lot talks about today rather than the actual future. Both are key to the larger discussion, but the definition has to be broader than that. At SAP, my team define it as:
The Future of Work is the intersection of people, process, and technology and is shaped by workforce changes and the growing adoption of intelligent technologies in the digital workplace.

In other words, FoW is fundamentally about change. Monumental, revolutionizing change that is occurring at a mind-boggling pace in nearly every aspect of every industry. And every single change is super complex.

As I started looking into various future of work topics in my new role, I came across a very puzzling phenomena. Thousands of people are leaving their jobs in what some are calling “The Great Resignation.”

There are literally thousands of pieces of media out there on this topic. Today alone I received four brand new articles with this in the title in my newsfeed.  For example: The Great Resignation: Why Millions of People are Quitting.  And this is a hot topic for good reason. According to the US Department of Labor’s July Job Openings and Labor Turnover Summary, a record 4 million people quit their jobs in April 2021.

Another commonly cited number you will see is based on Microsoft’s 2021 Work Trend Index, stating that a whopping 41% of the workforce is considering leaving their employer this year. Like many issues under Future of Work – it is tempting to highlight one or two reasons for this and to recommend “3 Things Companies can do” to address it – and of course many are doing just that.

But the issue is far more nuanced than it seems. While simplifying it might make for great headlines, it doesn’t generate productive conversation and it certainly doesn’t help solve the underlying issues. There are numerous complicating factors that emerged during the pandemic to consider:

  1. Playing it safe: some who were already unhappy in their jobs hunkered down and waited it out rather than make a change in such a volatile time. In places where the vaccine has been widely distributed and the world is opening up, people are feeling more comfortable taking a risk with a job change.

  2. Caregiver burnout: the burden on primary caregivers, most commonly women, increased significantly during this time. Whether you were stuck at home or forced to leave for work, the pressure of home schooling, increased housework, isolation, emotional strain, limited or no options for extended care support or respite, along with increased workloads and stress finally forced some to decide to leave the workforce.

  3. More options: newly implemented hybrid work policies, specifically those that allow entirely remote work, are making it possible for people to leave their jobs and find employment at companies that were previously inaccessible to them without physically moving to another place.

  4. Inflexible Policies: for jobs that are possible to do remotely, some companies are transitioning to entirely remote work while others are requiring either part or full-time in an office. As a result, some workers are leaving their job if the policy doesn’t align with their personal preference. This goes both ways – some want badly to get back into an office, while others have adapted to this new way of working from home and they don’t want to go back. Either way, if their company institutes inflexible policies one way or the other, employees who want something else may just leave.

  5. Changing Priorities: the crisis caused some to reconsider their priorities as they relate to work. Purpose became more important to some than their salary. Others chose to leave their job to pursue a ‘dream job’. Still others left work to focus on their kids and families.

  6. Employers handling of the crisis: a very common explanation for why some are leaving their jobs - they felt as though they had been treated poorly and/or that their employer didn’t support them when they needed it most.

  7. Early Retirement: while technically not quitting, there are many baby boomers who – as a result of the stress and changes that came along with COVID – are deciding to retire early, further draining companies of desperately needed institutional knowledge and experience.

  8. Needing a change: for the last year, we have all been subject to numerous forces over which we had little control. Health concerns, financial wellbeing, work changes, political instability, the list goes on and on. And when the anxiety and unhappiness hits critical mass, it is sometimes easiest for some to focus on work as the source of their unhappiness, because it is also something they can control. If you can’t change anything else, you can at least change your job.

  9. Media Hype: in an article very recently published on Forbes, Jack Kelly suggests that all of the media coverage of the “Great Resignation” is actually prompting people to leave. Which begs the question, am I just another offender here?...

The list goes on. Safety concerns, changes in household earning, mental health problems. You get the point here, right?  It is SUPER complicated, and the list of reasons varies by industry, geography, company, all the way down to the individual employee.

Do I have an answer for this?  Nope. But the truth is, there IS no easy answer. Which brings me all the way back around to why I’m here. To partner with you to think about these multi-faceted issues. To ponder the future of work and to contemplate how we will all adapt to the near constant state of change we find ourselves in.

And to explore solutions, one use case at a time. Because in spite of acknowledging the complexity we are facing, I also believe in the sage words of one of my childhood heroes, Jean-Luc Picard:  “There is a way out of every box, a solution to every puzzle; it’s just a matter of finding it.”

In future posts, I plan to explore other burning topics I am seeing out there including the nuances of hybrid workplaces and accelerated digital transformation.

Why do you think so many people are running towards the exit? What can companies do about it? I would love to hear your ideas in the comments below.