Application Development Blog Posts
Learn and share on deeper, cross technology development topics such as integration and connectivity, automation, cloud extensibility, developing at scale, and security.
Showing results for 
Search instead for 
Did you mean: 
Active Participant

Besides Design Thinking coach, I am also Project Manager at Product Support of SAP Labs Latin America. Since 2013, I have had many opportunities to implement DT techniques in my projects and run DT sessions in initiatives outside of my Line of Business, but I have never had a chance to run an entire DT project in my own Management Area (IS-AFS, ERP MM and SRM). I mean, a project from the scratch to the end, going through all phases of DT methodology.

This year, this history changed. For the first time, I am leading a DT project with my direct co-workers and this experience is amazing. Spirit of cooperation in our team is growing up so fast: engagement, teamwork, people are helping each other like never before.


  • 6-weeks (extended to 😎 of DT project
  • working in small cells to explore our core deliverables and new/different ways to provide support to our customers – focus on customer satisfaction and customer incident deflection
  • after testing/running one prototype/pilot, people are replaced and a new cell is created to move on exploring a different topic



  • Understanding: creative reframing and research guide preparation
  • Observing: run interviews with local and global stakeholders

Week 2:

  • Point-of-view: storytelling
  • Ideate: Silent Brainstorming, Sharing of ideas, Clustering, Brainstorming, Matrix 2x2 (easy implementation x impact) and Voting
  • Prototyping: Game Plan or Action Plan

Week 3, 4 and 5:

  • Testing: execute Game Plan or Action Plan
  • Check-point meetings: adjust prototype, if required

Week 6:

  • Closure: capture results and collect feedback (feedback grid)
  • Chose new cell members and next topic to be explored

Our pilot cells are bringing very positive results along 2015. Finally, I am able to contribute to my own area as DT coach adding value to our daily job: home sweet home.

Kind Regards,
Fábio Almeida – DT Coach at SAP Labs Latin America