Application Development Blog Posts
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Former Member

Why do SAP Support take so long to provide the simplest of fixes?

Back in January I debugged an issue for a client involving the transfer of delivery documents from R/3 to GTS.  After an hour or so I found the issue and told the client that 1 additional line of code was needed.  They decided to log the issue with SAP and included my detailed description of the problem and fix to help speed up the correction.

Fast forward three months and SAP have finally provided a solution and guess what, it's exactly the same solution I provided 3 months earlier.

Very frustrating!