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What should be the Status of the Request Admin

Former Member
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I have created a ROLE Based Initiator. If ROLE1 is there then it has to go to MANAGER . If ROLE2 is there then it has to go to ROLEAPPROVER and MANAGER. I have submitted a request with ROLE1, ROLE2. So 2 Paths are tiggerd. Path1> Manager aprpoved th request. Path1 is CLosed now. Path 2 is in OPEN State. When i go to Configuration->Request>Administrator and search for the Request it is showing the same request number twice , one with stage Manager and the other with Stage Role Approver and STATUS is shown as "OPEN". What should be the exact Status displayed.

Is it lke With MANAGER---> CLOSED and ROLEAPPROVER --->OPEN or What?

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Answers (2)

Answers (2)

luis_bustamante
Active Participant
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This is because you have parallel workflows, both have the same ID and for status purposes is a single request, so it will only be closed once all parallel workflows are processed.

Former Member
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HI Ravi,

You will see two request with same request number, when you search in request administration. Though you closed at manager stage in path1 it still shows in open status until other approvers approve the request in path2.

So the request will be in open status until you approve in all stages.

Rgds,

Sunil.