on 2014 Nov 27 9:50 AM
Dear Experts ,
We are using SAP ECC6.0 on HP Unix 11.31 with oracle 11g ,from SAP so many Internal and External mails goes to users.
But some mails stuck in SAP give Error Msg 816 .
I have check our mail Server , Network all is working fine .But these SAP mails give error occasionally .
What and why this error come , Please find the screen shot for detail.
It will be great full for me.
Regards
Hi Pooja,
Please check what the services: 25 stand for.
Also check with the admin team whether all the ports are opened.
It seems to be some http port issue.
Regards
Mohammed
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Hi Pooja,
this problem come occasionally not reguarlly.
As the issue comes occasionally,than the issue could relates with SMTP relaying at Mail server end.Kindly involve Mail Server admin and share result for command
telnet <SMTP Host> 25
Also for confirmation check the issues if any at mail server end at the same time when you faced the Message 816 in SOST.
Regards,
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Dear Gaurav ,
If those mail stuck with error code 816 then I again repeat send from SOST . Then those mails goes.
But its my daily manually activity to check stuck mail in SAP , Then I have repeat send from SOST .
I want to know that why these mails stuck ,Where is the error.
Is in SAP , Network , Mail Server. ?
Regards
Dear Gaurav,
Its show
Status Text (Messege XS816)
Message cannot be transferred to node SMTP
connection error (final)
When we click on Long Text , It give below messege
Message no. XS816
Due to a technical fault, the system could not set up a connection to the RFC destination 192.168.11.235: 25. Therefore, the message could not be transferred to node SMTP.
The system was unable to transfer the message.
Additional information of the node used (in the system language of the node):
Check port and mail server for SMTP nodes
Check the connection from SAP system to node SMTP. Perhaps the node is not assigned to the correct RFC destination. If so, correct this in Customizing.
Otherwise use RFC destination management to check the RFC connection to destination 192.168.11.235: 25.
If R/3 is in productive operation, it is advisable to reroute provisionally to another node.
You should therefore notify your system administrator.
Regards
Dear Experts,
When I check ICM Monitor Log .
Its show below log.
[Thr 10] {000183cd} [icxxconn_mt.c 2245]
[Thr 04] Wed Dec 3 15:41:09 2014
[Thr 04] *** WARNING => Connection request from (21/22/0) to host: 192.168.11.235, service: 25 failed (NIECONN_REFUSED)
[Thr 04] {000183ce} [icxxconn_mt.c 2245]
Please suggest.
Regards
Hi Pooja,
Could you check for SAP Notes 607108 - Problem analysis when sending or receiving e-mails
455140 - Configuration of e-mail, fax, paging or SMS using SMTP
Hope this will help you.
Regards,
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Hi Pooja,
Please do the following checks
1) SMTP service is activated in SMICM
2) Email address is maintained in SU01 for the user whose name appears under Sender.
3) SMTP relaying is enabled on the mail server for the SAP server from which emails needs to flow
4) Correct SMTP server is maintained in SCOT configuration
Regards,
Deepak Kori
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