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ICM using 40% CPU at all times

former_member185954
Active Contributor
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Hello,

We have a concurrent user base of 500 users, all using CRM UI Webclient. The web client is served via ICM in our SAP CRM 7.0. We noticed that icm process at OS level occupies 40% of CPU constantly.

Following are the basic parameter values of ICM

min threads = 100

max threads = 250

We have used standard SAP note (can't remember it now), to setup these parameters.

We have another system SAP ECC 6.0 EHP4 with the same set of ICM parameters for the same user base (Our CRM users launch ECC 6.0 implicitly via ECCs ICM).

However, we don't see that ICM server maxing its CPU.

Both kernel versions are same, parameter setup is same.

Activity level is high on both servers, yet one server it maxs out CPU. Its pretty confusing.

Has anyone seen this?

Any help is appreciated.

Regards,

Siddhesh

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former_member185954
Active Contributor
0 Kudos

I am closing this thread as the issue seems to be related to the fact that CRM's IC Web client poll's the CRM server continuously.  This causes the ICM to be constantly busy even when the users are simply logged in and not doing any activity.

Regards,

Siddhesh