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Creation of Communication users in CUP

Former Member
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Is it possible somehow to manage the creation of a non dialog user (i-e: communication) using CUP after the relevant request has been ended and approved?

Thanks in advance. Best regards,


Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Many thanks for your response.

Agree on that. Just one further question assuming all required approval have been done: Automated provisioning in SAP Backend system can be done for such communication or service users (non dialog)?

Many thanks in advance. Best regards,


Product and Topic Expert
Product and Topic Expert
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here's what you need to do:

Create a custom field "User Type" with the following values:

A - Dialog User

B - System User

C - Communication User

L - Reference User

S - Service User

(or at least the ones you need...)

Make "Dialog User" the default.

Then create a mapping in Field Mapping - Provisioning where you map this to the R/3 field "User Type" for the systems that you want to create non-Dialog users in.

Hope that helps,


Answers (1)

Answers (1)

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Hi Imanol,

It depends on your approval workflow. If you have stages like "Manager", than you have to do the request in the CUP (My Work - Create Request) because you have to fill in all fields manually. Than you must decide, who is the relevant manager to approve this communication or system user.

I would recommend you, that such request shouldn't done by enduser. But it's possible to create requests for such user. If there special stages to configure, that you should decide, if you will do a special approval workflow, within using detours or forks.

I hope thats help!