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BFC 10.0 Web interface error

phadke_manas
Participant
0 Kudos
146

Hi Experts,

We have been recently getting issues where users of the BFC Web Interface have been receiving the below error message. We 're on BFC10.0 SP16.

On checking we found that SAP Note 2105031 addresses this error & recommends "Double click on "Session state. Under "Cookies settings", increase the "time-out" parameter".

Our current setting for Time-out has been set at 20 mins.

However before implementing the fix we have a few questions if anybody has faced similar issues

1. What does this error message & the cookie setting actually mean? What is the best practice related to this Time-out setting? Is there any recommendation from SAP on this?

2. We have had cases where users received this error message even when their session wasn't idle & were simply navigating through the package. Is this error message likely to appear due to reasons other than time-out like network issues/ disconnection as well?

Regards,

Manas Phadke

Accepted Solutions (1)

Accepted Solutions (1)

Marc_Kuipers
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello Manas,

See: Configure Use Cookies Mode for Session State (IIS 7) for an explanation of the parameter.

I am not aware of a recommended setting - but if you get the message, increasing it would be a good first option.

Note: I believe there could be other reasons for the message, see this old thread:

https://scn.sap.com/thread/3203944

Thanks

Marc

phadke_manas
Participant
0 Kudos

Many thanks Marc for your prompt response.

Answers (1)

Answers (1)

Former Member
0 Kudos

Hello

This error message can also appears in periods of overload. The main cause of this error is a network problem like the micro-cuts for example.

To resolve the issue , you can

  1. Stop the data source (please insure that there is no users connected)
  2. Stop your IIS server
  3. Start the IIS server
  4. Start the data source.


Regards,

Soumaya

phadke_manas
Participant
0 Kudos

Thanks Soumaya, however we wouldnt be able to use this option. Units have uniform reporting deadlines during month end closures & users wouldnt agree to any downtime.