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I’d like to provide you with some more information on the upcoming SAPPHIRE NOW and ASUG Annual Conference in Orlando from May 14-16, 2012. Again, special focus from my side is on the support topic.

For sure some of you have made this experience before: After a busy week full of work you think you can finally see the light at the end of the tunnel… but then it’s only some guy with a torch bringing you more work…

The same may apply if you start trying to build your personal agenda for the conference. After reading my first blog – SAPPHIRE NOW – SUPPORT LATER!? – most of you were probably excited to looking for further support related content that is offered on-site. But then after checking out the agenda builder to personalize your schedule you might have been lost because there are just sooo many great sessions being offered. 

So please let me help you out here. Don’t worry, I won’t be the guy bringing more work and I also won’t be the torch that touches your printed agenda. But I will try to shed light on the whole matter.

I’m not saying that you shouldn’t use the agenda builder because it definitely is a great tool – easy-to-use and it lets you filter for exactly the kind of content you’re looking for. But what you could do if you’re looking for the fastest and most convenient way to get informed about SAP’s service & support offering is simply going to our – Ta-dahhhh! A fanfare, please! – SAP Active Global Support Center. This dedicated support related booth can be found at the Database & Technology Campus. So please make use of this one-stop-shop for support.

With one of the next blogs I will tell you more about the sessions and topics that are offered there. But first let me at least provide you with some high-level information on the overall set-up of our SAP Active Global Support Center. Besides getting first-hand info on the latest support innovations you also have the chance to take part in live discussions with our support experts and customers. We’re offering six knowledge tables allowing you to talk 1on1 with our support engineers. There you can get answers to your questions and you can find out how our latest support innovations will be an advantage for your company.

Beyond that we’re also offering 15 microforum sessions including customers sharing how they took advantage of support by SAP. This is a great opportunity for you to listen and discuss with our support executives. And we guarantee – no tech talk! We will speak your language.  We will cover topics around SAP ActiveEmbedded, SAP Rapid Prototyping, SAP Solution Manager, SAP Enterprise Support Academy, and much more.

In a nutshell: Join us at the SAP Active Global Support Center – it surely pays off!

Benjamin Wilk is part of SAP’s global Maintenance Go-To-Market organization.

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