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We have received questions from several customers about how to configure their SAP Screen Personas system. This is a simple but important step for ensuring that SAP Screen Personas runs correctly. These are the first questions that SAP Support will ask you if you are reporting any issues, so it’s best to
do this first so you have the correct information available. In most cases, applying these settings correctly will eliminate error messages related to incorrect system configuration.
Below I have mentioned what all settings you need to take care of for MAIN SYSTEM (where Personas is installed) as well as the TARGET SYSTEM (which will be accessed through Personas).
Main System Configuration Checklist
(Pre-requisite: You have already installed Personas in your system)
  1. Maintain Target System(s)
        You have maintained the target systems as per config guide.
        a. System Details
            SPRO>  SAP Customizing Implementation Guide > Cross-Application Components > SAP Screen Personas > Maintain Systems
          
System DetailValue (Example)
System (ID)CNS
Client800
GroupTest System
DescriptionPersonas Test System
Connector to SAP System
ITS (This value is fixed)
         b. System Setting for the Target System
              You have maintained system parameters for all the target system.
              Select any target system and enter the parameters and values.
Property Name Property Value
Service.Uri/restgui
Server.Urlhttp(s)://target_system_host:Port
Sap.Language (optional)EN
Note: Ensure you are using Server.Url and Service.Uri (pay attention to server vs. service and Url vs. Uri).
2. User/Group System Assignment
      You have assigned the target system to a user/group and appropriate Personas Role.
      Goto transaction /N/PERSOS/ADMIN_UI > User Maintenance
      
3. You have SET compression "ON" for service 'persos_app" from transaction SICF.

4. You have implemented  Note 1869640 to get the shipped values from client 000 to client XXX of your system.



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Target System Configuration Checklist
(Target System can also be the Main System where you have installed Personas)
1.  RESTGUI
      a. You have set the Compression “ON”
      b. Under “Gui Configuration” button, you have the following parameters set:
ParameterValue
~RESTGUI1
~XSRFCHECK0
~WEBGUI1
      c. Under “Handler List” tab, you have handler class as “CL_HTTP_EXT_ITS_BASIC
          If mentioned handler class is not in your system, implement Note 1667055
      d. Finally, you have tested your RESTGUI based on Personas Config guide.
  2.  Silverlight Cross Domain Setup
       You have placed clientaccesspolicy.xml and crossdomain.xml at the server root folder.
        To test, enter this in your browser:
        If you are using http protocol to access Personas:
        http://serverHost:Port/clientaccesspolicy.xml
        If you are using https protocol to access Personas:
       
https://serverHost:Port/clientaccesspolicy.xml
  3.   Kernel Notes
         You have implemented the below mentioned important kernel notes
          a. 1787341  - Personas:ABAP Interface Restgui
          b. 1885506  - Personas:Turn off Control (amodal) based F4 help
          c. 1913055 - ABAP interface does not work correctly inside RFC calls (Only applicale for kernel patch 200 onwards)
   4.  ITS sizing
        You have considered sizing your ITS memory based on note 1888428 and number of expected users.
        (For a start, it is recommended to put value of “em/global_area_MB” as 2048 MB)
        To find the current value, go to transaction RZ11 and display the parameter “em/global_area_MB”. Contact your system admin if you don’t have authorizations to increase this parameter.

General Questions

1. I do not see any Personas Roles OR Screen Id Overwrite entries OR Controld ID Overwrite entries?

    Answer: Personas is shipped with some pre-configured values which can be found in client 000 of your system. Follow the config guide
or note 1869640 to get these values from client 000 to client XXX of your system.
2. Which kernel patch level shall I be on OR do i need to update my kernel patch always?
     Answer: If your kernel patch is very old (134 or below), then surely you should first upgrade your kernel patch to the latest in SMP.
                   You do not need to upgrade your kernel patch every now and then UNLESS its very old or you use case if being affected by the bug in current kernel patch.
3. What all information I need to provide when creating OSS message?
     Answer: To decrease the turnaround time, it will be great if following information is provided when creating OSS message:
          a.  Kernel Patch Level
          b.  Http Access to Personas Launch Url or even better if WTS
          c.  All the connections should be tested with proper credentials provided
          d.  Detail steps to re-create the issue
4. When do I need Screen id OR Control ID overwrite logic?
     Answer: A typical symptom is when to try to change the colors in tab or even when you try to enable the tab cache and it does not happens, then you would need either of the overwrite logics.
          For e.g. from any transaction, select to see the Program Name and Screen Number as shown below (ProgramName/ScreenNumber).
        
At this point, start clicking the all the tabs. For any tab, if the Screen Number changes, then we need screen id overwrite entry for that particular              transaction. For any transaction, if you are not able to figure out the overwrite entries, please create a OSS message.

5. Where do I find the latest notes which are being released?

    Answer: Usual support channel is the preferred way. But we will try to update this page too with the latest ones.

Relevant Notes

Kernel Notes:

1787341 - Personas: ABAP Interface Restgui

1885506 - Personas: Turn off Control (amodal) based F4 help

1913055 - ABAP interface does not work correctly inside RFC calls

We are now maintaining a parent note where you can find the latest note for Personas Client. Make sure you check it out.

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