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Product and Topic Expert
Product and Topic Expert

Everyone is embracing the digital world to enjoy the benefits that this exciting age has brought to us. There is no question that topics such us artificial intelligence, machine learning and digitalization per se are the major trends nowadays and will shape the future in a way that is beyond our imagination. As companies across all industries are transforming into intelligent enterprises, it is the very time for you to meet the challenges, and grasp the opportunities to stand out in this new era. And with SAP you have a trustful partner to support you to transform and to take the leading role in your own market!

SAPPHIRE NOW 2018 has just started with an inspiring keynote by Bill McDermott, CEO of SAP SE, where he highlighted the importance and opportunities of the intelligent enterprise. With SAP Enterprise Support we provide you with a support offering enabling the intelligent enterprise. As an intelligent enterprise you connect humans and machines together to improve business outcomes and people’s lives.

No matter what deployment options you choose, we will always provide you with proactive and preventive support. SAP Enterprise Support is designed for making our customers ready for the future, adopt innovations fast, realize business outcome, maximize business value, run in a secured system and enjoy the best foundational support. To achieve your goals, we offer you multiple programs to quickly identify relevant services and tools for your business needs. We let you access trainings and best practices in variable delivery formats to meet your requirements.

If you are attending SAPPHIRE NOW in Orlando I would recommend that you join a few of the following sessions that will provide you with detailed insights about the great value of SAP Enterprise Support:


Session ID SE59125: Manage Critical Situations in Hybrid Landscapes with Support

Wednesday, June 6, 2018: 11.00 am – 11.20 am

Learn how to manage critical situations when running business processes across hybrid landscapes. See how the SAP ONE Support Launchpad program provides a central entry point on incident status in hybrid end-to-end solutions. Monitor landscapes with SAP Solution Manager. Access availability of your solution with the Cloud Availability Center tool.


Session ID SE59059: Create a Path to Success with the Help of Support

Wednesday, June 6, 2018: 12.00 pm – 12.20 pm

Experience the modern, digital way of interacting with support. Drive success for your business with next-level SAP Enterprise Support offerings for cutting-edge solutions from SAP, including SAP S/4HANA, SAP Leonardo, and cloud solutions from SAP.


Session ID SE59126: Rely on Support to Adopt SAP S/4HANA, SAP Leonardo, and More Solutions

Wednesday, June 6, 2018: 2.00 pm – 2.20 pm

Thursday, June 7, 2018: 2.30 pm – 2.50 pm

Find, implement, and adopt the newest solutions that are right for your business. Learn how SAP Enterprise Support services can help you along the way with a portfolio of offerings, including the SAP Enterprise Support Academy program and SAP Enterprise Support value maps.


Session ID ASUG11636: Come As You Are: A True Story on Engagement Through SAP Enterprise Support wit...

Wednesday, June 6, 2018: 2.30 pm – 3.30 pm

Crocs Retail LLC, a one-of-a-kind world leader in innovative footwear, is running on SAP solutions. Hear directly from Crocs on its experience with support. Find out why and how the company engaged and used an advisor from the SAP Enterprise Support advisory team to address support issues, collaborate on projects, and enable the team. Croc’s story focuses on the power of providing feedback.


Session ID ASUG10912: Why SAP Enterprise Support Matters for Your Organization

Thursday, June 7, 2018: 11.00 am – 12.00 pm

Whether you are upgrading, moving down the path of digital transformation, or just keeping up with the Joneses, this presentation helps you understand the SAP Enterprise Support services. Regardless what your organization’s priorities are, SAP Enterprise Support can assist. Learn how SAP Enterprise Support is more than just incident processing, and how it can help you prepare for your future SAP solution environment.


Session ID SE62205: Reduce Your Risk When Innovating with New Technologies

Thursday, June 7, 2018: 2.00 pm – 2.40 pm

Thursday, June 7, 2018: 3.00 pm – 3.40 pm

Innovate to achieve business process simplification. Learn how Varian Medical Systems embarked on innovative initiatives, improved user experience, and reduced total cost of operations by building a strong foundation with SAP S/4HANA. Explore how SAP Enterprise Support and SAP S/4HANA Value Assurance services proved helpful in this journey.


Please watch this short video from SAPPHIRE NOW 2018 to get the key facts from one of our support experts:

With SAP Enterprise Support, we help you secure existing investments, optimize operations, and take advantage of the latest SAP innovations. Join these sessions and/or stop by at the Succeed with SAP Enterprise Support Topic Station (SE233) in the Services and Support Experience Area to learn more!



You can find more information on SAP Enterprise Support here. For additional customer success stories please click here.






Learn more about the Services and Support Experience Area at SAPPHIRE NOW here. Stay in the conversation by following our social channels: YouTube, Twitter, LinkedIn, Facebook.