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Product and Topic Expert
Product and Topic Expert
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SAP Preferred Success is a bundle of prescriptive resources for accelerated adoption of your cloud solution, role-based learning, and enhanced incident handling. As an add-on to SAP Enterprise Support, cloud editions, the SAP Preferred Success plan is currently available for SAP SuccessFactors, SAP S/4HANA Cloud, SAP Hybris Cloud for Customers, SAP Hybris Marketing and SAP Cloud Platform.

At SAPPHIRE NOW 2018, all customers with an SAP Preferred Success agreement have the unique opportunity to leverage an exclusive area – the Success HotSpot. This selected location will enable SAP Preferred Success customers to network with one another and to participate in learning and discussion sessions to gain a better understanding of the benefits and resources available to SAP Preferred Success customers. By joining our interactive sessions you will also learn how the enhanced support service drives business value.

SAPPHIRE NOW 2018 will be held in Orlando, Florida at the Orange County Convention Center from June 5-7, 2018. The Success HotSpot can be found within the Services and Support Experience Area. The Success HotSpot sessions are exclusive to current SAP Preferred Success customers as well as existing customers of SAP Preferred Care, Platinum and Premium Support. The sessions will be led by current SAP Preferred Success customers and SAP‘s most experienced customer success managers.

Please note that space is limited for the Success HotSpot sessions. Interested SAP Preferred Success customers attending SAPPHIRE NOW 2018 are encouraged to contact your SAP representative today to reserve a seat! But also if you are not an SAP Preferred Success customer today, please still reach out to your SAP contact to check for open slots. Here’s the schedule of all offered sessions:


The Mindset for Success in the Cloud

Businesses that achieve the cloud mindset embrace the flexibility of the technology and constant innovation to reach business objectives and streamline business processes. Join an exciting roundtable discussion to learn from the obstacles and achievements of one of the largest consumer product organizations on their dynamic transformation from on-premise to the Cloud.


  • Tuesday, June 5 – 11:00-11:40 AM

  • Wednesday, June 6 – 4:00-4:40 PM


Evolving from Advanced Support to Success

Understand the transition from legacy support packages such as SAP Preferred Care, Platinum and Premium Support to SAP Preferred Success and how this enhanced success model complements the foundational elements that come standard with Enterprise Support, cloud edition. Learn about the additional resources available to accelerate the achievement of your organizational goals through the consumption of SAP cloud products.


  • Tuesday, June 5 – 12:00-12:40 PM


Continuous Innovation Through Active Release Management

Supporting customers through a successful release is one of the key goals of SAP Preferred Success. Once customers are live, we shift the focus to help you become “release ready” to maximize and drive adoption of SAP cloud solutions. This is done through a systematic process which assists the customer with the details and timing of new cloud product innovations. SAP empowers businesses with resources and tools to ensure they are experiencing all the benefits and features in the Cloud.


  • Wednesday, June 6 – 2:00-2:40 PM

  • Thursday, June 7 – 11:00-11:40 AM


The Winning Formula: SAP Preferred Success Plan

Learn about the three pillars of SAP Preferred Success to understand, plan and execute business goals quickly, and to fully benefit and ensure your users love the cloud solution and find it an invaluable tool in their daily roles. Hear from an experienced CSM who will explain and review Success Planning.


  • Wednesday, June 6 – 11:00-11:40 AM

  • Thursday, June 7 – 3:00-3:40 PM


EnerSys: SAP Preferred Success Brings Consistency Around the Globe

EnerSys was faced with a lack of consistency in the organizational tools used to manage employees in 38 different countries. Data reporting was nearly unattainable with little visibility into the company’s most valuable asset: its employees. Hear directly from the EnerSys team as they outline how SAP Preferred Success was instrumental in standardizing the EnerSys HR system and processes.


  • Tuesday, June 5 – 3:00-3:40 PM


Sobeys: Have You Outgrown Your Business Solution?

Moving from an on-premise solution to the Cloud became a business imperative for Sobeys. The Canadian food retailer was migrating its entire 120,000-person workforce under a single HR system and requested SAP to determine whether its current environment could handle such a change. Join the Sobeys team as they explain the deciding factors that led their organization to move entirely into the Cloud.


  • Tuesday, June 5 – 1:00-1:40 PM

  • Thursday, June 7 – 12:00-12:40 PM


Crocs, Inc.: Making the Complex, Simple in the Cloud

As a shoe company, Crocs, Inc. understands one size does not fit all. Performance issues were revealed during the initial integration of the SAP cloud solution, and the SAP customer success team took charge of the complex environment, including multiple third parties and stakeholders, and led the implementation team to success. Learn about the SAP go-live best practices and testing protocols in this interactive discussion.


  • Wednesday, June 6 – 1:00-1:40 PM

  • Thursday, June 7 – 2:00-2:40 PM


From Release Adoption to End User Adoption

A leading European telecommunications provider had an ambitious goal when they first began implementing SAP SuccessFactors in 2015. The company wanted to have an up-to-date HR solution by leveraging the quarterly release innovations and to roll out SAP SuccessFactors to more employees and countries. Join the discussion to learn how the organization expanded its solution to 115,000 employees in three years with 90% end user adoption and greater visibility into all HR activities through an SAP Preferred Success engagement.


  • Wednesday, June 6 – 3:00-3:40 PM

  • Thursday, June 7 – 4:00-4:40 PM




Learn more about the Services and Support Experience Area at SAPPHIRE NOW here. Stay in the conversation by following our social channels: YouTube, Twitter, LinkedIn, Facebook.