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Next week during the Pivot Conference (October 15 and 16 in New York City), SAP will be unveiling the Social Media Today 2012 Social Customer Index Report.   This is a research report that surveyed 548 social marketing experts about their views on how well their organizations are leveraging social media in support of their customer service and support processes. 

SAP, Social Media Today and the team at Pivot collaborated on a new infographic to visualize the latest index. Read Brian Solis’s blog post “Businesses not Making the Pivot from Lip Service to Social Customer Service [infographic]” and register to receive your copy of the report today.

For those of you attending the Pivot Conference make sure you participate in our hour long exploration of what the survey results mean as we all plan for 2013.