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Ever wonder who is on the other end of the support message that you log?

Is it a person?

Is it a computer app?

Is it a bot?

If you answered person, you are right!

The SAP Active Global Support organization is a global support organization.  Here are some stats you may be unaware of:

  • More than 5900 employees
  • Located in 54 countries around the globe
  • Backed up by more than 15,000 developers
  • Only team within the SAP ecosystem supporting all SAP installations around the world
  • Supports more than 195,000 customers in more than 120 countries

Pretty amazing right?

We thought it would be good to share with you the people that support you.  Welcome to our Meet SAP Support blog series!

Want to track our posts?  We are tagging them with Meet_SAP_Support

SAP Sybase Ghostbusters: Life of ASE Product Support Engineer - Just in time for Halloween!

Former SAP Support Employee's View on SAP Support - A great read by michael.bestvina

Message Solving in the City of Tribes - do you know where this is?

Find out why Kristen loves her job with SAP support

What do soccer, subways, and SAP support have in common?  Way to go marcio.leoni!

Go around the world with SAP's Customer Interaction Center

A special holiday message from the SAP AGS Customer Experience team

No day is ever the same in SAP's Support Advisory Center

If you are a dreamer, join in!