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Product and Topic Expert
Product and Topic Expert

TerraLink is a leader in the Enterprise Content Management market and has been providing enterprise IT solutions for more than 25 years.It was founded in 1989 at Canada and now has 12 offices around the world. Its solution, TerraLink xDE Version 3, received the SAP ICC certificate for integration with SAP S/4HANA. Below, the TerraLink team reveals more about the company, its certified solution, and its experience working with SAP Integration and Certification Center (SAP ICC), part of SAP Partner Innovation Lifecycle Services.

1) Thank you very much for accepting our request to discuss about your journey and experience with SAP ICC. Can you tell us a little bit about Terralink?
TerraLink customers aspire to be excellent, dynamic and efficient organizations, and we help them to achieve those goals. Using world-class talent and technology, we automate business processes, implement solutions to manage and secure business content and communications, and enable great work and decision making.

We provide consulting and implementation of business solutions, including enterprise content management, workflow and business automation, resource planning and financial management. We also build and support the necessary IT infrastructure for collaboration and communication.

TerraLink is a member of United VARs, an SAP Platinum Partner. Founded in Canada in 1989, our talented team of 800 professionals work from 12 offices around the world. With more than 25 years’ experience, we provide everything from individual expert consultants to scalable, long-term, on-site implementation and support teams.

2) When and how did Terralink began its journey with SAP?
TerraLink and SAP has more than 10 years of shared history. Today, TerraLink is an SAP Platinum Partner and part of United VARs, a global alliance of the best SAP partners, with more than 17 years’ experience guaranteeing the best service and support for international and ERP optimization projects. We have a large portfolio of SAP solutions and several certificates of external recognition confirming our competence. We are one of the top 20 SAP partners in the CIS, and for four consecutive years have been named ‘Partner of the Year’ by SAP in the CIS.

3) How did you get to know about integration certification and why was it important for Terralink to apply for certification?
One of our main focuses is customers who work with SAP solutions, so we needed products that seamlessly integrated into their infrastructure. We also build long-term relationships by regularly upgrading the products. SAP certification shows that our technology integrates smoothly with SAP solutions, giving customers total confidence in their investment decision. SAP checks solutions are being correctly implemented and provides recommendations for improvements where necessary. This additional due diligence also ensures the product quality continues to grow. We adjusted our TerraLink xDE solution according to SAP requirements and standards, which allowed us to reduce the new version’s release time by 15-20%.

4) Can you tell us a little bit more about your certified product TerraLink xDE and its integration with SAP S/4HANA?
TerraLInk xDE  enables the user to carry out all the operations related to electronic document interchange between companies via local Document Exchange Providers from the standard SAP user interface:

  • Receiving, signing or rejecting e‑invoices and other electronic documents, including indicating any reasons for rejection.

  • Sending e‑invoices and other electronic documents directly from SAP business applications.

  • Monitoring the status of sent documents (e.g., to see if the document has been received, signed or rejected by the counterparty).

Implementing TerraLink xDE does not change working processes: posting in SAP ERP is done the same way. However, no manual printing, signing and packaging are required, with users instead just selecting SAP documents, and sending electronic documents based on those SAP documents, in a single mouse-click.

Our solutions are mainly ABAP-applications that extend the standard capabilities of SAP to work with electronic documents. They do not modify SAP-code, are easily adapted by parameterization and software extensions, and do not depend on the used storage system and database.

TerraLink xDE was one of the first products on the Russian legally significant electronic document flow market to receive the SAP Integration and Certification Center (SAP ICC) certificate for integration with SAP S/4HANA.

TerraLink xDE has been responsible for:

  • More 200 million rubles savings on the exchange of documents

  • About 1.2 million person-hours of resource savings

  • 30% stable growth of electronic document flow in each company

  • Six months’ payback period

5) How do you describe your overall engagement with SAP ICC and can you share a testimonial/quote (CTO, product manager, etc) about your certified product?
“Whenever we collaborate with SAP ICC, it is always a useful and practical experience. It is fantastic knowing that SAP ICC colleagues are ready to give advice, provide technical support and offer qualified consultations on both technical and marketing issues. SAP developers test our product, so we know it meets our customers’ needs and works smoothly. Furthermore, being listed in the SAP Certified Solutions Directory gives us access to events where SAP technicians introduce new technologies, present success stories, test new products and share their experiences.”Sukhinin Sergey, TerraLink xDE Business Development Director.

6) How did the certification help in improving the quality of the product and positioning it to customers?
The use of a new generation of SAP solutions with TerraLink xDE will allow customers to quickly transfer interaction with contractors into a digital format, such as corporates who work on SAP S/4HANA and want to have a reliable certified solution for the exchange of electronic legally significant documents. This solution is also suitable for medium-sized businesses that are more comfortable working in the cloud with SAP Cloud Platform, making it possible to directly connect to main Document Exchange Providers in one cloud.

7) What next for your certified solution TerraLink xDE?
We are working on having TerraLink xDE listed on the SAP App Center, the digital marketplace for SAP partner offerings. The SAP App Center provides customers with real-time access to more than 1,600 innovative partner solutions that complement and extend their SAP solutions, enabling digital transformation of their business. SAP App Center customers can buy solutions directly from partners and centrally manage purchases, billing and vendor communications.