- SAP Managed Tags:
Please note that the changes described below will be effective on April 15th , 2021.
ON-PREMISE INTEGRATION - OVERVIEW
With Wave 3 we initiated the integration of on-premise content into the SAP Enterprise Support reporting cockpit.
The first on-premise content will be released on 15th of April 2021 as below:
The data sections
have been complemented by a new Landing Page providing access to cloud and to on-premise areas and displaying an overview on the most important support KPIs for your SAP solutions.
More content will follow with the next Waves (Incidents, Services, Overview on your support contracts etc.).
3. NEW RELEASED DATA SECTIONS
Similar to the Summary in the cloud section the Summary in on-premise section provides an overview of the most important information about your SAP solution(s). Summary settings allow you to switch the display of the summary indicators on and off.
Following Summary Indicators are available now:
This indicator shows the total number of productive systems along with a chart showing the number of non-productive systems. You can click the tile to navigate to the details in the section System Landscape.
This indicator shows the lifecycle status of your productive systems in your on-premise solution landscape. Valid system maintenance indicates the system software release of the leading product of the system is in SAP mainstream maintenance. The chart Product Versions Expired shows the percent of total expired leading product versions. This includes those leading product versions used productively and also non-productively. You can click the tile to navigate to the Product Versions subsection of System Landscape, where you can find all product versions and systems maintenance information.
The first information in this Summary Indicator shows the number of systems with a recent critical SAP EarlyWatch Alert report. More information on this rating can be found by clicking on this tile to navigate to the EarlyWatch Alert detailed section.
The Coverage of Productive Systems indicates the percentage of productive ABAP based systems covered by up-to-date SAP EarlyWatch Alert. If EWA report has been received within the last 14 days, and there is a valid maintenance contract, then an EarlyWatch Alert counts as activated and covered. Only NetWeaver ABAP based productive systems are included in these figures. Rating colour will be Yellow if coverage is < 85%.
You can click the tile to navigate to the EarlyWatch Alerts section, where you can find more details and navigate to the SAP EarlyWatch Alerts.
The pie-chart shows the upcoming expiration of mainstream maintenance of the leading product versions in use with productive systems (though you can also switch to Non-productive systems). Using the pull-down filter, you can select the time period you would like to check the maintenance for.
To learn more regarding the SAP maintenance strategy, please visit https://support.sap.com/maintenance.
The table on the right of this pie chart shows the corresponding leading products grouped by leading product categories and the number of SAP systems of this product based on your selection.
Using the Radio button, you can change to another graph System Landscape by Maintenance Status and Leading Product Category where you can further divide data by Product Category and see the maintenance status (see detailed documentation for System Landscape by Maintenance Status) of the product versions grouped by product category (i.e. all the Analytics products together).
In this section you can find a detailed list of all your productive and non-productive systems. Use the pull-down menus to limit seeing productive or non-productive systems and also to limit to a certain product. This is a good summary of all your systems, product types, installation numbers, and end of mainstream maintenance details based on product version.
SAP EarlyWatch Alert is a tool that monitors essential administrative areas of SAP components and keeps you up to date on their performance and stability.
For more information regarding SAP EarlyWatch Alert in general, please refer to https://support.sap.com/ewa.
This communication blog explains why only SAP EarlyWatch Alert Workspace has been considered by the calculation of coverage by SAP EarlyWatch Alert.
4. HOW TO GET HELP AND REPORT AN ISSUE
In on-premise part of the cockpit you can use the same tools and workflow to get help or to report a problem:
To stay informed please refer to the SAP Enterprise Support reporting portal (support.sap.com/esrc) and regularly updated customer blog.
ON-PREMISE INTEGRATION - OVERVIEW
With Wave 3 we initiated the integration of on-premise content into the SAP Enterprise Support reporting cockpit.
The first on-premise content will be released on 15th of April 2021 as below:
The data sections
- On-premise System Landscape with Maintenance Overview
- SAP EarlyWatch Alert with Coverage and Alerts Overview
- Summary
have been complemented by a new Landing Page providing access to cloud and to on-premise areas and displaying an overview on the most important support KPIs for your SAP solutions.
More content will follow with the next Waves (Incidents, Services, Overview on your support contracts etc.).
- AUTHORIZATION
- Authorization overview for on-premise part
Please note that for the on-premise content you need a different authorization than for the cloud content.
- To access on-premise section, you need the same authorization object as you might have used for the PDF based SAP Enterprise Support report SUPPROGREP (My Support Program Report). This authorization object has been initially provided on customer level to all In case you do not have this authorization, you can request your super administrator to provide you with it for the customer your S-user is assigned to.
Please note that for the on-premise content your support contract will be checked. Pure Standard Support customers do not have access to the on-premise part in SAP Enterprise Support reporting cockpit. - The data section SAP EWA Overview can only be viewed by users with the access to the SAP EarlyWatch Alert Workspace. To see this section, you need the authorization “Service Reports and Feedback” (SC_CCCREAD).
- To access on-premise section, you need the same authorization object as you might have used for the PDF based SAP Enterprise Support report SUPPROGREP (My Support Program Report). This authorization object has been initially provided on customer level to all In case you do not have this authorization, you can request your super administrator to provide you with it for the customer your S-user is assigned to.
- For more details on how to get the right authorization please refer to the KBA 2834499.
- NEW LANDING PAGE
The new Landing page now combines cloud and on-premise parts of hybrid customers.
- On the left side you can see the section with the customer name, customer number etc. for the customer(s) your S-user is authorized for. If you are a super administrator with the corporate function you might see multiple customers here belonging to the same corporation you are authorized for.
- In the middle of the screen you can see the overview on the installations with productive systems for on-premise and cloud.
You can expand the structure and see the productive systems for each displayed installation. - If you click on the blue marked on-premise contract “SAP Enterprise Support / SAP Product Support for Large Enterprise” you can navigate to the complete on-premise overview in the cockpit. If you select just one product by clicking on the one on-premise product from the list, you would get into the cockpit with the filter for this product and see only data relevant for this selection.
The same logic applies for the cloud part: if you click on “SAP Enterprise Support Cloud Edition” you will navigate to the cloud part of the cockpit. - On the right side of the screen you can see an overview of the key KPIs distributed between four pillars of SAP Enterprise Support.
Please note that now you can only see on-premise data which has been released in this Wave. More data will come with the next release(s).
3. NEW RELEASED DATA SECTIONS
- Summary for the released on-premise content
Similar to the Summary in the cloud section the Summary in on-premise section provides an overview of the most important information about your SAP solution(s). Summary settings allow you to switch the display of the summary indicators on and off.
Following Summary Indicators are available now:
- Summary Indicator for On-Premise System Landscape
This indicator shows the total number of productive systems along with a chart showing the number of non-productive systems. You can click the tile to navigate to the details in the section System Landscape.
- Summary Indicator for System Maintenance
This indicator shows the lifecycle status of your productive systems in your on-premise solution landscape. Valid system maintenance indicates the system software release of the leading product of the system is in SAP mainstream maintenance. The chart Product Versions Expired shows the percent of total expired leading product versions. This includes those leading product versions used productively and also non-productively. You can click the tile to navigate to the Product Versions subsection of System Landscape, where you can find all product versions and systems maintenance information.
- Summary Indicator for SAP EarlyWatch Alert
The first information in this Summary Indicator shows the number of systems with a recent critical SAP EarlyWatch Alert report. More information on this rating can be found by clicking on this tile to navigate to the EarlyWatch Alert detailed section.
The Coverage of Productive Systems indicates the percentage of productive ABAP based systems covered by up-to-date SAP EarlyWatch Alert. If EWA report has been received within the last 14 days, and there is a valid maintenance contract, then an EarlyWatch Alert counts as activated and covered. Only NetWeaver ABAP based productive systems are included in these figures. Rating colour will be Yellow if coverage is < 85%.
You can click the tile to navigate to the EarlyWatch Alerts section, where you can find more details and navigate to the SAP EarlyWatch Alerts.
- New On-premise System Landscape section
- Leading Products versions and maintenance status - Graph
The pie-chart shows the upcoming expiration of mainstream maintenance of the leading product versions in use with productive systems (though you can also switch to Non-productive systems). Using the pull-down filter, you can select the time period you would like to check the maintenance for.
- Red indicates the product versions that are already out of mainstream maintenance
- Yellow indicates the product versions that will be out of mainstream maintenance in the next x months as defined by the pull down filter.
- Green indicates the product versions that will still be in mainstream maintenance after x months as defined by the pull down filter.
- Grey indicates the product versions that are not covered by any SAP maintenance.
To learn more regarding the SAP maintenance strategy, please visit https://support.sap.com/maintenance.
The table on the right of this pie chart shows the corresponding leading products grouped by leading product categories and the number of SAP systems of this product based on your selection.
Using the Radio button, you can change to another graph System Landscape by Maintenance Status and Leading Product Category where you can further divide data by Product Category and see the maintenance status (see detailed documentation for System Landscape by Maintenance Status) of the product versions grouped by product category (i.e. all the Analytics products together).
- System Landscape Details
In this section you can find a detailed list of all your productive and non-productive systems. Use the pull-down menus to limit seeing productive or non-productive systems and also to limit to a certain product. This is a good summary of all your systems, product types, installation numbers, and end of mainstream maintenance details based on product version.
- New SAP EarlyWatch Alert Overview section
SAP EarlyWatch Alert is a tool that monitors essential administrative areas of SAP components and keeps you up to date on their performance and stability.
For more information regarding SAP EarlyWatch Alert in general, please refer to https://support.sap.com/ewa.
- Statistic “Coverage of SAP Productive Systems by SAP EarlyWatch Alert Workspace” provides an overview on the SAP EarlyWatch Alert (EWA) enablement of your productive systems.
Please note that coverage is calculated based on the SAP EarlyWatch Alert Workspace only and only for the ABAP based systems. EWA reports created in your SAP Solution Manager system have not been considered.
- Productive ABAP based systems with an SAP EarlyWatch Alert report within last 2 weeks are indicated as covered.
- Productive ABAP based systems with an SAP EarlyWatch Alert report within 90 days are indicated as covered, but outdated.
- Productive ABAP based systems with an SAP EarlyWatch Alert report older than 90 days are indicated as not covered.
This communication blog explains why only SAP EarlyWatch Alert Workspace has been considered by the calculation of coverage by SAP EarlyWatch Alert.
- Statistic SAP EarlyWatch Alert - Alert History – Overall Rating shows the number of Red, Yellow, and Green EarlyWatch Alert reports sent to SAP each week. You can customize the selections for the number of weeks to display, productive or non-productive systems, and specific ratings.
The table shows the details of the EarlyWatch Alert reports based on the selection from the Overall Rating chart. From here you can click on the system number and it will take you to the SAP One Support Launchpad to the ‘system data’ section for that system. You can also click on the Session Date and it will take you to the SAP One Support Launchpad into the EarlyWatch Alert Reports specifically to this report for this system/date.
- In the section SAP EarlyWatch Alert - Alert History / Single Alerts you will find all of the alerts in an overview table. These alerts are highlighting key findings that should be analyzed to determine if critical to your system. The alerts are rated either Red or Yellow depending on severity of the finding. The table shows the details of the EarlyWatch Alerts based on the selection from the Single Alerts chart. You can see how many of each alerts (red/yellow) are found in the corresponding system’s EWA report. From here you can click on the system number and it will take you to the SAP One Support Launchpad to the ‘system data’ section for that system. You can also click on the Session Date (only for an EWA from the past 7 days) and it will take you to the SAP One Support Launchpad into the EarlyWatch Alert Solution Finder specifically to this report for this system/date where you can see the red/yellow findings from the corresponding report.
- Security Alerts
Due to access restrictions we are not permitted to show statistics on security alerts in SAP Enterprise Support reporting cockpit. You can navigate to SAP EarlyWatch Alert Workspace where you will find an overview on security alerts.
- SAP EarlyWatch Alert – System Growth captures the number of active users and database size. The chart shows the top 5 productive systems by Active User or Database Size (choose via the radio button) as of the last EarlyWatch Alert report. The top 5 systems are shown in the graph but looking at the table on the right allows you to see information from all the systems. For the top systems by Active User, only ABAP based systems are analyzed.
By clicking on the DB size in the table you will navigate to the SAP EarlyWatch Alert Workspace to see more details.
4. HOW TO GET HELP AND REPORT AN ISSUE
In on-premise part of the cockpit you can use the same tools and workflow to get help or to report a problem:
- You can access a very detailed documentation by clicking on the “?” icon in the top right corner.
- If you are facing a problem, you can use “Report an issue” menu leading you to the ticket creation tool to report a problem.
- We would also encourage you to use the feedback option available in the cockpit. In this blog you can read more details on how to provide feedback, what happens with it and how you can see the actions taken by SAP to follow up on your suggestions.
To stay informed please refer to the SAP Enterprise Support reporting portal (support.sap.com/esrc) and regularly updated customer blog.