Holly Simmons, SAP Cloud Marketing, in collaboration with NetBase, has posted a fascinating article about how people feel about e-mail usage. It effectively highlights the use of tools like SAP Social Media Analytics by NetBase to understand trends in public sentiment.
You can read more here: http://www.forbes.com/sites/sap/2012/11/14/trapped-in-the-in-box-the-10-things-we-love-and-hate-abou...
For more information on SAP Social Media Analytics by NetBase, please visit: http://ecohub.sap.com/catalog/#!solution:SAP-Social-Media-Analytics-NetBase
