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Former Member

Business and IT leaders face a balancing act when planning their digital strategy. While the Cloud is fast becoming the standard deployment model for its flexibility, scalability, reliability and innovation opportunities, it also opens up a series of questions around its potential vulnerabilities. Understandably, trust and transparency are among the top attributes customers look for in Cloud vendors.

SAP Cloud Trust Center

Today SAP announced the launch of the SAP Cloud Trust Center, a public website that offers the transparency our customers need into how we run our Cloud environment. Key features of the Trust Center include:

  • Real-time information on the availability of SAP’s cloud services

  • SAP’s approach to security and data privacy

  • Proof of international standards compliance

In the Digital Economy, Trust is the Ultimate Human Currency

At SAP we understand that customers must trust their cloud providers before they hand over their core businesses. As a leading software provider, we’re dedicated to building – and keeping – our customers’ trust. That’s why we’re constantly improving our cloud solutions by staying ahead of the latest threats, building security into every layer of our cloud offerings, and adapting to the latest compliance standards.

Your Personalized Customer Experience

SAP customers have come to rely on the SAP One Support Launchpad to monitor their incidents and system landscape. We are going one step further, and offering complete visibility of the SAP cloud services running our customers’ business. The SAP Cloud Trust Centre is fully integrated into the SAP One Support Launchpad, where customer have access to:

  • The Cloud Availability Centre

  • Personalized system overview

  • Incident dashboard across all your hybrid landscape

From Empathy to Action

We’ve listened to our customers. Today’s announcements are just the initial steps towards our commitment to greater transparency as a trusted cloud service provider, and towards improving the end-to-end user experience.

We look forward to hearing your thoughts about the SAP Cloud Trust Center and our Next Generation SAP Support Launchpad. If you are at SAPPHIRENOW 2017, do stop by the Digital Business Campus Demo Stations and ask to see the SAP Cloud Trust Center and the ONE Support Launchpad.

Hala Zeine, SVP and Chief Business Development Officer at SAP

Jacques Pommeraud, SVP Global Customer Success at SAP

Going to SAPPHIRE NOW? Jacques will be talking of SAP’s strategy to deliver Customer Success in the digital enterprise.