SAP Multichannel Foundation for Utilities and Public Sector

SAP Multichannel Foundation for Utilities and Public Sector (MCF) is a standard integration layer, that supports utility companies to interact with their customers through different communication channels. It provides a set of standardized and reusable OData services, tailored to utilities and public sector self-service scenarios, which are used by end-user applications to access data and processes from IS-U and/or CRM for Utilities.

SAP Multichannel Foundation as part of SAP S/4HANA

SAP Multichannel Foundation for Utilities and Public Sector is available since SAP S/4HANA 1610, see announcements for Utilities and Public Sector.

Learning Material

  • WDEUMC (SAP Multichannel Foundation for Utilities) training sessions are being offered on demand in English or German language. For training schedule, registration and more details visit, read more 
  • SAP Multichannel Foundation for Utilities and Public Sector - SAP Help Portal Page
  • Learning Map for Consultants / Early Knowledge Transfer Material (EKT_MULTICH10CONS) >>LINK to SAP Learning Hub